Ian Wright Email & Phone Number

Brentwood, Tennessee, US

• Serve as the first point of contact for CarePayment as a customer-service representative in a remote call center answering telephone inquiries regarding the CarePayment healthcare payment-plan program.
• Handle an average of 50 calls daily including a mix of both inbound and outbound calls, documenting all interactions, inquiries, requests, complaints, and resolutions in a CRM database.
• Process card and bank-account payments, setup automatic recurring payments, and waive late fees upon request, reducing customer churn by addressing concerns and offering personalized solutions.
• Resolve technical issues for online member portal and mobile app including signing up for the service, resetting passwords, counseling on the use of features and functions, and aiding in navigating the site, improving.
• Offer comprehensive information about CarePayment payment-plan eligibility, features, services, and policies, encouraging enrollment and increasing customer retention.
• Provide callers detailed descriptions of medical services, insurance-coverage questions, financial-assistance-application updates, and previous payments via Epic MyChart, ensuring that information provided adheres to.

Hanover, Maryland, US

• Contracted with Allegis Group staffing agency for a remote temp-to-hire position at CarePayment and was subsequently hired on permanently at CarePayment into my current role as Customer Service Representative I. Please.

Hanover, Maryland, US

• Contracted with Allegis Group staffing agency for a remote position at R1 RCM. Handled an average of 50 medical-billing calls daily, taking payments, answering insurance questions, facilitating coding disputes, and.

Eastsound, Washington, US

• Delivered stellar customer service in a fast-paced, full-service grocery store.
• Trained 25 new-hire cashiers, improving checkout efficiency and overall customer service.

Bachelor Of Science - Bs, Public Relations

Business Foundations Program