Ian Ritchie Email & Phone Number

Lehi

Supporting Oracle Fusion HCM

Greater Salt Lake City Area

•Analyze network traffic and telemetry signals in real time to identify malicious automation. •Provide historical analysis of traffic using SQL queries of telemetry logs.•Assist, mentor and train analysts regarding detecting, monitoring and escalating security incidents. •Develop technical solutions and tools to help automate repeatable tasks.•Interface with customers to provide phone or email support during and after security incidents.• Create and maintain internal process documentation.

Draper, Utah

• Partner with intellectual property rights owners to remove infringement on eBay sites worldwide.• Identify risk trends on eBay, work with cross-functional teams to mitigate risk to eBay. • Recognize inefficiencies in our processes and create process improvements based on analysis of customer sentiment and feedback.• Provide clear and direct explanation of eBay policy as it relates to intellectual property infringement to rights owners and eBay customers.

Greater Salt Lake City Area

•Provided site support and troubleshooting to over 10,000 eBay sellers across multiple platforms, including Windows, OSX, iOS and Android support.•Address and resolve concerns from buyers and sellers impacted by spoof emails, scams and unauthorized access to eBay accounts both proactively and reactively.•Vet businesses on eBay via supplier and business plan vetting, responsiveness and execution of their business plans. Used this vetting to assign appropriate limits to accounts reducing financial exposure to eBay.

Master Of Science - Ms, Information Systems

Classes in various technical fields including the following: Object oriented programming in Java. Network and Windows Server.

Bachelor’S Degree, Political Science And Government

BS in Political Science, American Government concentration with a minor in History.