Ivan Aristizabal Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Ottawa, Canada Area

Ottawa, Canada Area

Ottawa Y Alrededores, Canadá

Ottawa, Canada Area

• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment.• Evaluate and install computer hardware, networking software and operating system software.• Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks.• Provide problem-solving services to network users.• Perform routine network start up and close down and maintain control records.• Set up local area networks and connections to the internet.• Implement network traffic and security monitoring software, and optimize server performance.• Provide customer and technical support for assigned security products (Check Point Firewalls) through inbound phone, email, and web requests.• Independently identifies, troubleshoots, documents, and replicates customer problems and then escalates complex problems in accordance with internal processes.• Tracks resolution through problem solving cycle.

Montreal, Canada Area

• Monitored network, servers and services (Nagios).• Responsible for the tests necessary to implement a Linux Firewall (IPtables and PFSense).• Implemented a second VoIP Server (Asterisk - Elastix).• Managed file server (NAS - Synology) and VoIP Server (Asterisk).• Managed and configured routers.• Installed and configured network printers and print servers.• Assisted users to install, upgrade, and maintain desktop and portable computer hardware, software, printers, and peripherals (On-Site and Remote Control).• Created technical documentation.• Managed Hardware inventory.

Région De Montréal, Canada

• Achieved sales targets of the company by selling computers, hardware, software, accessories and services.• Diagnosed technical problems (tablets, computers, smart phones, etc).• Maintained company merchandising standards, including current pricing, signage, plan-o-grams, promotional planners, ad set-ups and displays.• Controlled stock Inventory.

Colombia

• Hired, trained and managed staff.• Managed technical teams at a regional level in Colombia, Mexico and Puerto Rico.• Trained technicians and end users on how to use various hardware, software and peripherals.• Provided tier 3 help desk support to technicians and end users.• Supervised the Technical Support Team responsible for computer repair and customer service duties.• Created documentation for end users on a variety of applications.

Colombia

• Installed and configured Back Up/Recovery Systems (Asigra) on-site.• Responsible for providing resolution to customer issues involving the Asigra software suite via email, phone and on-site.• Responsible for creating and restoring Back Ups at Vaits Data Center.• Responsible for Pre-Sales and Post-Sales engineer duties.

Colombia

• Supervised the Remote Support Team responsible for computer repair and customer service duties.• Provided tier 1 and 2 support both on-site and remotely.• Maintained user accounts and network access using Active Directory.• Trained end users on how to use various hardware, software and peripherals.• Responsible for preventive and corrective maintenance of software and hardware to Apple and PC computers.

Colombia

• Provided phone support to students and professors for e-Learning platforms (Moodle and WebCT).• Maintained and supported computer systems.• Managed videoconference systems (Polycom).

Network And Systems Administration, Information Technology

English Language Program

Computer Science, Information Technology

Education record