Irvans Augustin work email
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Irvans Augustin is a Founding Partner and Exec Director of Operations for Urban Impact Lab, a civic innovation firm based in Miami, FLIn his 20+ years in IT, in roles ranging from Help Desk Supervisor to Network Access Analyst, Irvans not only honed his ability to work through complex challenges, but developed his super power: the ability to decipher between what people say, what they want, and what they need. As Director of Operations and Innovation at Urban Impact Lab, his work is driven by his deep understanding of the intersection between creativity, innovation, and the human experience. Irvans combines a people-centered toolkit with his multi-faceted experience to implement and create empowered designs and experiences with measurable results for Urban Impact Lab's clients and partners.
Urban Impact Lab
View- Website:
- urbanimpactlab.com
- Employees:
- 4
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Founding Partner And CeoUrban Impact LabMiami, Fl, Us
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Founding Partner & Innovation LeadUrban Impact Lab Sep 2016 - PresentMiami, Fl
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Founding Partner, Creative Interventions + Implementation LeadUrban Impact Lab Sep 2013 - Sep 2016Miami, FlUrban Impact Lab's mission is to create livable, sustainable cities and strong communities through creative projects, strategic planning, design, and communications. We believe great places emerge when an open and dynamic connection exists between a city and its people. Our job is to work with business, foundations and place-based organizations to design and implement successful programs, strategies, communications, and ideas.
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Baptist Home Health Technical Support SpecialistBaptist Health South Florida Located In Miami, Florida Sep 2010 - May 2014 -
It Global Account / Security Administration Mgr / It Customer Service IiWorld Fuel Services Apr 1999 - Jul 2010Miami, FlJoined a nascent World Fuel Services as one of the first in-house IT Customer Service team members. Since then, WFS evolved into a Fortune 100 company with average revenues exceeding $45 billion annually. Global leader in financing for the Aviation, Marine, and Ground fuel products and services.http://features.blogs.fortune.cnn.com/2013/05/20/the-only-fortune-500-company-thats-grown-faster-than-apple/Starting as the first night shift ITCS Technical Support provided the unique opportunity to not only help build the World Fuel Services IT Customer Service dept. into the operation center it is today, but to grow with it professionally as well.Positions held included : - Night Shift ITCS Analyst - Night Shift ITCS Supervisor - ITCS Level II Analyst - ITCS Corp. Helpdesk Manager - 24X7 operation - Global Accounts Admin / Security ManagerResponsibilities:Supervisor & Mgmt Responsibilities included - Maintenance Service level agreements and reporting to upper Mgmt - Resolution of escalated user issues and conflict resolution - Team management and scheduling - Equipment purchasing and software license tracking - Disaster Recovery and business continuity planning;IT Global Account Admin Mgmt Responsibilities: - SOX 404 Compliance (Access Control) - Oracle E-Business Access Management - Active Directory Access Management - Incident Management - Network Monitoring (24X7X365 NOC) - Weekly System Upgrade monitoring - Disaster Recovery and business continuity planning; Sr. ITCS II Responsibilities: - 2nd level diagnosis/resolution of all escalated end user trouble calls - 1st & 2nd level systems problem identification, dispatching and resolution. - Analyze, upgrade, troubleshoot, maintain and repair computer hardware, software, and peripherals. - Advanced knowledge of LAN; Windows OS & Microsoft app support; and Citrix client support. - BES Administration. Blackberry device support
Irvans Augustin Skills
Frequently Asked Questions about Irvans Augustin
What company does Irvans Augustin work for?
Irvans Augustin works for Urban Impact Lab
What is Irvans Augustin's role at the current company?
Irvans Augustin's current role is Founding Partner and CEO.
What is Irvans Augustin's email address?
Irvans Augustin's email address is ia****@****ail.com
What skills is Irvans Augustin known for?
Irvans Augustin has skills like Process Improvement, Networking, Management, Disaster Recovery, Strategic Planning, Leadership, Customer Service, Integration, Troubleshooting, Analysis, System Administration, Active Directory.
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