• Led program and quality management for projects within the Digital Application Solutions Area, serving main internal customers PostePay and BancoPosta. - Main projects including: App PostePay, App BancoPosta, App Ufficio Postale, Portale poste.it, SPID (Sistema Pubblico di Identità Digitale), NoiDiPoste Intranet and mobile App.• Designed the underlying data model and developed comprehensive Power BI reports for strategic decision-making and improved project monitoring, setting a standard adopted by other teams.• Identified risks and implemented solutions to mitigate them, significantly improving process efficiency and data integrity.• Cultivated relationships with stakeholders across departments, facilitating effective communication and negotiation to overcome challenges.• Oversaw internal audits in cybersecurity and business processes, enhancing compliance and system integrity.

• Coordinated multiple IT projects, ensuring seamless integration and alignment with strategic business goals: - PosteMotori: Payment and billing services for Portale dell’Automobilista, help desk tool, Project and Portfolio Management Information System, mobile app iPatente. - PatentiViaPoste: Centralized Printing and Delivery of Driving Licenses Project. - PosteSalute: Platform providing personal insurance services, certified digital health identities, a payment tool, and a digital archive of patient medical histories, along with eHealth services like paperless documentation, online appointment scheduling, and electronic health records. - Invitalia: Design and implementation of a centralized Electronic Document Management platform to digitize government financing and facilitation measures. - FESP (Front End Servizi di Pagamento): A payment system that enables the Client to collect payments made by payers into one or more bank accounts. - Alitalia: Design and implementation of the new mobile site and native iOS and Android apps. Conducted a study to propose an evolutionary strategy for Alitalia's portals, focusing on technological convergence.• Led diverse teams, including project managers, software engineers, and third-party vendors, to enhance project scope and delivery.• Collaborated with CIO to implement strategic initiatives, achieving quality improvement, cost reduction, and risk mitigation.• Managed stakeholder relations, strengthening partnerships with customers, partners, and suppliers.• Oversaw demand management and designed business processes, aligning software systems with strategic objectives.

• Coordinated management of multiple IT projects for DIPE (Dipartimento per la Programmazione e il Coordinamento della Politica Economica): - MIP (Monitoraggio Investimenti Pubblici): Centralized system for monitoring public investments, collecting, analyzing, and disseminating data on publicly funded projects. - CUP (Sistema Codice Unico di Progetto): Unique code system for tracking and monitoring public investment projects throughout their lifecycle. - MGO (Monitoraggio Grandi Opere): Financial monitoring system for large infrastructure projects, preventing mafia infiltration and providing progress updates.• Fostered robust relationships with the customer and provided organizational change management support, enhancing client satisfaction and business adaptability.

• Responsible for managing operations across the Italian regions of Lombardia, Liguria, Friuli Venezia Giulia, Sardegna, Umbria, Marche, Basilicata, Campania, Sicilia, Calabria.• Managed and developed a team of account managers serving Local Public Administrations, ensuring team cohesion and alignment with strategic objectives. Client portfolio included regional governments (Regioni), municipalities (Comuni principali), Local Health Authorities (Aziende Sanitarie Locali), hospitals (maggiori Ospedali), and universities (Università).• Strengthened relationships with key public sector clients, ensuring satisfaction and robust communication.• Identified and implemented new initiatives leading to expanded service offerings and improved operational efficiency.• Assessed service quality as perceived by clients, guiding enhancements to boost public trust.

• Developed and executed effective sales strategies, consistently achieving targets for a high-profile client portfolio including Wind, Ferrovie dello Stato, FAO, WFP, Carabinieri, Guardia di Finanza, Leaseplan, and Ospedale Pediatrico Bambino Gesù.• Managed client relationships, enhancing customer satisfaction and retention.• Collaborated with cross-functional teams to tailor solutions, driving revenue growth.

• Led IT consulting projects, specializing in financial systems, e-commerce, and subscriber management system at Telecom Italia.

• Designed and implemented custom websites, delivering tailored web solutions that enhanced user experience and met the specific needs of diverse clients.