Ibad Ansar Email & Phone Number

Karāchi, Sindh, Pakistan

Supervising daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.Partnering with business leaders to deliver services that support company objectives and consistency with corporate values.Assisting customer care and key accounts team to handle complicated claim cases/ complaints that require legal proceedingsWorking with providers to define quality metrics and outcome reporting process.Scheduling and attending meetings with clients and prospective clients as requested.Organizing daily workflow and assessing, recruiting, and training appropriate staffing to provide optimal serviceIdentifying gaps, and root causes, establishing and maintaining a system from the customer feedback to the relevant areas

Karāchi, Sindh, Pakistan

Develop and execute Sales strategies to meet organizational goals.Manage and lead retail team of Salam MartConduct market research to identify trends, opportunities, and customer preferences.Create and manage inventory budgets.Collaborate with agencies or other vendors.Measure and report on the effectiveness of sales campaigns.Monitor and analyze competitors and market trends.Develop and manage relationships with partners, suppliers, and stakeholders.Ensure consistent branding and messaging across all marketing channels.

Karāchi, Sindh, Pakistan

Training & CoachingMonitor all CSR training needs upgrading, new program training and soft skills training.Provide ongoing group and individual coaching and provide manager with a regular forecast of future needs for the CS team. Create tools, assessments and evaluation checklists to assess the progress of new CSRs Monitor call tracking software and proactively address any concerns or issues.Quality Assurance Creates and maintains a quality assurance program that measures acceptable standards and includes call monitoring and processing.Implement and maintain a regular call monitoring schedule. EscalationsDealing with complex customer scenarios and escalations.Identify areas to improve efficiencies, reduce repeat calls and provide feedback and coaching to the CSR’s to help minimize escalations.

Karāchi, Sindh, Pakistan

Answer incoming calls and providing information to customer about the product/service. Monitoring fuel stations through CCTV for checking service standards leading to achieve monthly targets. Ensuring the maintenance and meeting of KPIs.

Karāchi, Sindh, Pakistan

Provide quality and professional track and trace services to all parties, particularly customers. Aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service. Responsible for work processes that affect success of own role and have a moderate impact on the performance of the department. Track and trace shipments and investigate thoroughly undelivered, returned, delayed, lost, damaged and held shipments.

Ajman, United Arab Emirates

•Maintaining physical and digital personnel records like employment contracts and PTO requests•Updating internal databases with new hire information.•Creating and distributing guidelines and FAQ documents about company policies.•Managing all import functions of the company from Pre-shipment, Shipping and clearing from the ports. •Managing customs documents for clearing and forwarding.•Follow up with approved custom clearing agents to ensure timely clearance. •Coordinating with Port Authorities for various requirements connecting the vessels handling at the ports.

Karāchi, Sindh, Pakistan

Interacting with walk-in customers to provide information in response to the inquiries about products/services and resolve complaints.

Karāchi, Sindh, Pakistan

Drafting letters in response to the customer’s queries. Keeping day to day follow up of the complaints and resolving on the given time span.

Karāchi, Sindh, Pakistan

Supports customers by providing helpful information, answering questions and responding to complaintsAttracts potential customers by answering product/service questions and suggesting information about other products and services.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.

Karāchi, Sindh, Pakistan

Ensure high level of customer satisfaction. Maintain customer business relationship analyze and conclude current relationship status with customers by viewing current and past communication.Preparing monthly sales report and communicating to the team accordingly.Coordination with sales team for keeping track and provide support in achieving their monthly targets.

Bachelor Of Commerce (B.Com.), Economics

Education record