• Perspective: the focus of this role was to introduce continuous improvement initiatives in a rapidly growing family business and to improve the information platform on which to optimise decision making• Led a team of 160 across Operations, Finance, Sales, QC, Supply Chain and Customer Service to achieve growth from 8M to 12M units per annum, sales increased by 50% and online scale 4000 – 12000 online orders (peaks at 20000+ online weekly orders) until exit of significant contract• Responsible for all operating ratios, P&L. CAPEX, and cash positions• Managed end to end operations strategy, business development and growth• Improved logistics capacity expanding floor space by 100% opening and setting up 3 new facilities (15.000 square metre in total) in 12 months• Developed COVID response• Health and Safety committee

• Perspective: first role upon arrival in Australia - purpose of this role was to ensure efficient and disciplined supply chain outcomes utilising a team of 25 Production, QC, Supply Chain and Customer Service members• Monitored and analysed production systems and provided an improvement strategy• Optimised supply chain activities, oversaw inventory levels and negotiated with logistics suppliers; reduced stock in both Sydney and Perth by 25% and 60% while delivering a DIFOT of 95%• Increased the efficiency of the production area by 7%• Recalculated Batch size and Kanban Size led to an increase in the DIFOT and reduce stocks• Renewed ISO 9001/2008 and obtained ISO 9001/2015• SPPM improved a 50% and PPPM improved 40%• Delivered savings in productivity of AUD350K and improved CX significantly

• Led a team of 10 Finance, Sales, QC, Supply Chain and Customer Service personnel to grow the Decorative and Architectural businesses unit - increased local sales by 30%• Supported HQ with key accounts, sourcing and procurement and quality control• Managed end to end supply chain including tender and contract negotiation• Reduced local stock from AUD2.3M to AUD1M increasing the inventory turnover ratio from 4 to 10• Reduced accounts receivable terms from 84 to 67 days• Established a social media strategy to engage domestic customers through development of a localised website and WeChat channel

Managing Director, Board President and Legal Representative• Perspective: progressed from an operations capacity to assume greater responsibilities to implement enterprise-wide business transformation roadmap; appointed MD 2008• Purpose: the purpose of this role was to lead the Finance, Sales, Supply Chain, Operations, Marketing and HR functions to collectively achieve all aspects of the strategic plan, P&L performance, sound operating ratios and customer experience• Directed and developed the local organisation to align with both the global company strategy as well as local market requirements• Increased domestic revenue from AUD 4M to AUD 100M and increased active customers in China from 15 to 240; created a distribution network to serve them• Successfully introduced new inkjet technology for ceramic tiles to the Chinese market• Signed agreement partnerships with key local players to speed up the market penetration• Successfully implemented SAP across all China entitiesOperations, Manufacturing and IT Manager• Accountable for optimising production procedures, safety, warehousing, logistics, IT and maintenance through a team of 70• Assisted the Managing Director with the creation and adherence to the China business plan• Successfully built new 40,000sqm factory facility valued at AUD 8M and established production lines and procedures, processes and systems for a 24/7 operation• Successfully implemented Kingdee ERP

The Spanish Economic and Commercial Offices are part of the Spanish Embassies. Their main task is to provide support to Spanish companies trading and investing in Vietnam.Key Responsibilities:• Developing relationships between Spanish and Vietnamese companies.Key Achievements: • Organized and supported the Spanish Investment Forum held in Dec 2003 in HCMC• Performed various industry market studies

Key Responsibilities: • Responsible for communication between the Finance and Operations departmentsKey Achievements: • Oversaw and tracked performance against the business plan in 2002, 2003 and 2004, reporting on deviations to management• Helped to reduce costs and achieve increased profitability by conducting cost analysis, activity-based cost planning, and feasibility studies