Product Director, Core Shared Services, Oms And Payments
CurrentIn my capacity as Product Director at Almosafer, I lead a dynamic team of cross-functional product experts, overseeing a broad range of core shared services. Our portfolio includes pivotal areas like Payment and Fraud Systems, Checkout Processes, Order Management Systems (OMS), Event Management Systems (EMS), MyAccount services, and Loyalty programs. My focus is threefold: spearheading Product Discovery, ensuring excellence in Product Delivery, and crafting robust Product Strategies.A… Show more In my capacity as Product Director at Almosafer, I lead a dynamic team of cross-functional product experts, overseeing a broad range of core shared services. Our portfolio includes pivotal areas like Payment and Fraud Systems, Checkout Processes, Order Management Systems (OMS), Event Management Systems (EMS), MyAccount services, and Loyalty programs. My focus is threefold: spearheading Product Discovery, ensuring excellence in Product Delivery, and crafting robust Product Strategies.A fundamental aspect of my role involves guiding product managers in establishing and executing the strategic vision for their products. I am dedicated to their professional advancement, offering mentorship and coaching with a focus on enhancing skills in User Experience, Data Analysis, Product Strategy, and Innovation.Collaboration is a cornerstone of our operational philosophy. My team of product managers collaborates closely with colleagues in Technology and UI/UX. We collectively champion a methodology of Continuous Product Discovery, ensuring our product development is both customer-centric and aligned with our business goals.Our approach is deeply rooted in customer engagement. We actively seek to identify new opportunities through direct customer interaction, validating potential solutions and addressing assumptions. Post-validation, our focus shifts to agile and scalable product delivery, utilizing Agile Methodologies. We rigorously measure the impact of our initiatives, employing advanced analytics tools for both quantitative and qualitative data analysis. This comprehensive approach is designed to not only meet but exceed the expectations of our customers, while concurrently driving substantial business value. Show less