• Addressed customer enquiries with patience and professionalism, resolving 95% of complaints on the first call.• Collaborated with a cross-functional team to enhance customer service operations, achieving a customer satisfaction score of 4.8/5.• Assisted potential clients with product details and technical support, focusing on data management and warehouse automation.

• Operated sublimation machinery for sock production, ensuring adherence to quality standards.• Led the inspection of finished products, improving defect detection rates by 12%.• Coordinated with production teams to meet deadlines, resulting in a 20% increase in on-time deliveries.

• Exceeded weekly sales targets by efficiently organizing and supervising the operational team's daily tasks, resulting in a consistently high level of team performance.• Enhanced workplace productivity by meticulously verifying and upholding health and safety standards, fostering a secure and supportive environment that positively impacted team members' well-being and job satisfaction.• Optimized stock management by overseeing the analysis of raw material conformity and collaborating with sales, logistics, and storage departments, ensuring seamless operations and minimizing stock-related disruptions.• Contributed to improved production efficiency by actively participating in initiatives to enhance processes and conducting comprehensive lab tests to uphold material quality standards, resulting in streamlined operations and consistently high-quality output.

• Facilitated resolution of technical issues by providing expert assistance and support for the organisation's products, resulting in improved customer satisfaction and efficient troubleshooting.• Enhanced BASF's contributions to the business by introducing new materials, conducting thorough parameter evaluations, and monitoring new batches, ensuring continuous product innovation and quality control.• Optimized product quality by meticulously evaluating products according to General Motors (GM) company requirements, thereby minimizing errors, production line rejects, and product wastage, aligning the finished product with BASF specifications and industry standards.

• Conducted physicochemical water analysis to assess water quality and identify potential environmental impacts, ensuring comprehensive understanding and monitoring of water conditions.• Achieved cost reduction and optimisation in the bioturbosina conversion process through alcohol utilisation, streamlining operations and enhancing efficiency in the fuel production process.Implemented energy-saving measures within the heat exchanger network by integrating energy in the bioturbosina conversion process, contributing to sustainable practices and reducing overall energy consumption.• Determined PM10 concentration in public transport in León and adjusted dispersion models based on atmospheric stability cases, providing valuable insights into air quality and aiding in pollution control measures.• Generated health risk evaluation metrics for public transport in León, offering a comprehensive understanding of potential health impacts, facilitating informed decision-making for improved public health.• Analyzed metrics to optimise the bioturbosine fuel conversion process, contributing to continuous improvement and efficiency in sustainable fuel production, aligning operations with environmental and economic objectives.• Evaluated energy integration of the bioturbosine conversion process for aeronautical industry use, ensuring compatibility with industry standards and enhancing the applicability of sustainable fuels in aviation, contributing to a greener aviation sector.• Authored and collaborated on research projects supporting the State of Guanajuato in priority sustainability areas, contributing to the development and implementation of sustainable practices and policies.

• Elaborated work plans and efficiently coordinated the work and research team, ensuring streamlined operations and effective collaboration within the team, resulting in successful project execution.• Provided continuous follow-up and development oversight for the research project, ensuring adherence to timelines and project milestones, leading to the successful completion and outcomes of the research.• Executed research protocols, demonstrating precision and adherence to scientific methodologies, contributing to the accuracy and reliability of research findings.• Performed basic laboratory operations, including column chromatography, distillation, extraction, vacuum filtration, precipitation, and isolation of microorganisms, showcasing expertise in fundamental scientific techniques and contributing to the success of laboratory processes.

• Ensured prompt response to customer requests and complaints, making informed decisions to enhance customer satisfaction and fostering a positive customer experience.• Managed point-of-sale operations and maintained a well-stocked workplace, accommodating increased customer traffic and ensuring a seamless customer experience, contributing to overall customer satisfaction.• Trained new employees in customer service procedures to boost staff motivation and improve productivity and work quality, fostering a positive and efficient work environment.• Assisted in enforcing food safety, quality control, HACCP, GMP policies, and personnel hygiene policies, ensuring compliance with industry standards and maintaining a safe and quality-driven workplace.

• Implemented Quality Management System for ISO 9001:2015 Certification, ensuring adherence to international quality standards and enhancing organizational efficiency and credibility.• Achieved cost reduction and increased productivity through efficiency improvements and reduced processing times, resulting in improved delivery times for the finished product.• Facilitated training and involvement of employees in process system improvement (X), fostering a culture of continuous improvement and employee engagement, leading to enhanced overall organizational effectiveness.