Sales for a fast-growing online health and fitness business.

Helping with weekly business requirements such as marketing activities, business budgeting, social media content support and interaction with leads, and project management of content creation for social media and YouTube.Provide exceptional customer service to online clients, addressing inquiries and resolving technical, service and/or billing issues promptly and professionally.Utilising strong communication skills to guide customers through troubleshooting processes, ensuring their satisfaction and issues were resolved.Collaborate regularly with the head of Energy Movers to ensure a seamless customer experience, communications and service delivery.Maintain detailed records of customer interactions and feedback to improve service quality.Facilitate emotional healing and self-discovery for individuals through remote sessions and retreats.Employ various techniques such as bodywork, meditation, and breathwork to help clients connect with their inner wisdom.Utilised the Emotion Code to assist clients in breaking free from old habits and creating healthy lifestyles.

Coached clients achieve their weight loss goals through personalised support and guidance, fostering strong client relationships.Integrated the Emotion Code to address emotional barriers and empower clients to make sustainable lifestyle changes, improving customer satisfaction.Managed client interactions with empathy and professionalism, promptly addressing inquiries, concerns, and technical issues.Collaborated with clients to adapt their weight loss programs to meet their unique needs, demonstrating flexibility and a customer-centric approach.

Led IMstrong, a rapidly developing fitness, health, and wellness centre based in Bristol, UK.Improved lives by bringing the success of Challenge programs from MYGYM to IMstrong, changing hundreds of lives in Bristol.Achieved an 86% success rate with clients, helping them hit their goals, such as losing 13lbs or 4% body fat in 4 weeks.Cultivated a super-friendly and supportive atmosphere, promoting sporting excellence and an active lifestyle.Operated remote training during 2020

Led a community-oriented Taekwondo club, focusing on providing excellent customer service to club members and their families.Fostered positive relationships with students and their parents, addressing their concerns and needs through effective communication and problem-solving.Organised and managed remote training sessions and online tournaments, showcasing adaptability and innovation in service delivery.

Unique sports venue in Bristol's city centre. Formerly known as Bristol Sports Centre.Improving lives is what happens at MYGYM, using my past competitive sporting experience and coaching expertise I have run our super successful MYGYM Challenge programme which has changed hundreds of lives in Bristol since October 2017. With an 86% success rate with our clients hitting goals we set for them eg lose 13lbs or 4% body fat in 4 weeks.All provided within super friendly and supportive atmosphere for all involved whilst also promoting sporting excellence and an active lifestyle.My Duties- Identifying, developing and directing the implementation of business strategy. - Cultivating the companies reputation in the market & with customers & suppliers. - Involved in planning & organising the organisation's activities to achieve targets. - Jointly responsible for the Profit & Loss responsibility for the business. - Reviewing, refining and developing the strategy and direction of the company. - Jointly responsible for the companies health and safety and legislative adherence. - Creating and maintaining links with other trade and professional associations. - Keeping control of business expenditure, ensuring it's within agreed budgets.- Manage membership database- Oversee safety auditing and facility housekeeping cleaning, equipment maintenance, insurance and repairs of centre- Handle member complaints and incidents- Monitor stock and purchase equipment and other supplies- Ensuring the centre provides variety through circuits, martial art classes, stretch and yoga classes- Supervise efficient working of personal training staff. - Work with Accountant to perform payroll calculations and commissions. - Maintain efficient staff coverage on floor. - Ensured opening and closing of center as per schedule.

Part of a team which was awarded “EHI 2010 IT Team of the Year”. Supporting 8000 users across 3 Primary Care trusts and 400+ internal staff.• Provide IT support for desktops, laptops, printers, scanners, PDAs, mobile, home/remote working, networks and ad-hoc servers in supported bases within the Bristol, North Somerset and South Gloucester region.• Document and follow changes to policies and procedures in line with technological advancements.• Incidents managed via LANdesk call logging system.• Support is provided in person, phone, email and/or remotely.• Extensive use of and support of: Windows XP, AD, Outlook 2003/2010, Excel 2003/2007/2010, Visio Studio 2010, Remote Support (LANdesk, GoToAssist, LogMeIn, SMS), Remote access/Terminal Services(via VPN), Exchange Server, MS Office Applications 2003/2007/2010, Outlook Web access etc• Liaise and work with members of the Service Desk, Server and Operation Support teams as well as assisting other members of staff from the Consortium.• Assist the Senior Desktop Officer in the development, maintenance and implementation of IT related projects or development work along with routine support work.• Act as a point of contact for escalation from a Desktop Support level in times of major system outages, supplier issues and conflict resolution with customers• Monitor and identify any trends or irregular activities on jobs logged with the Desktop Support group that could relate to potential IT issues and escalate to the Senior Desktop Support Officer.• Assist the Senior Desktop Officer in the technical development and enhancement of customer support systems and Desktop functionality.

Accredited NHS National Service Desk and EHI 2010 IT Team of the Year. Serving 8000 users across 3 Primary Care trusts and 400+ internal staff.Incident resolution of hardware and software problems for Primary Care Trusts, GP practices and NHS offices. On average I resolve 90-100 incidents per week ranging from 1st line to 2nd line.• Busy, customer service oriented team environment. • 1st/2nd line technical support, mainly troubleshooting via Remote Support with desktop support for internal users.• Incidents managed via LANdesk call logging system.• Support is provided via phone, email and remotely.• Extensive use of and support of: Windows XP, AD, Outlook 2003, Remote Support (LANdesk, GoToAssist, LogMeIn, SMS), Remote access/Terminal Services, Exchange Server, Desktops, Laptops, Printers, MS Office Applications, Telephone setup (Mitel, Enterprise Manager, Nupoint Messenger), Printing accounts (Uniflow), Web access, Blackberry etc• 3rd party supplier communications regularly completed eg BT N3 for network issues.• Basic support provided for NHS related applications such as NHSmail(NHS.net), RiO, Choose and Book (C&B), MLE, EMIS, and various bespoke applications on NBT and UHB networks.• Exposure and basic support of Oracle Database systems, Java/ActiveX Applications (web based), and Virtualised architectures.• Escalated problems to relevant teams where required e.g Desktop or Server team.• Advise users/colleagues on how to avoid certain issues through documentation and/or visual aids.

Snap Survey software allows for design and publishing of professional looking questionnaires for online, paper, PDA, Kiosk, Tablet PC and phone surveys in any language. It also has strong analytic and reporting functions to get what customers need out of response data.• Provide application support to a large customer base covering UK, Europe, Asia and Australasia. • Support is provided via phone, email and remotely using Webex. • Although the job focus is on supporting the Snap software, it is often required that I check other areas such as Word, Excel, Outlook, Citrix, Network, Desktop, Operating systems (XP, Vista, 7), Printer/Scanner, and File Permissions/Active directory related issues in order to fully troubleshoot.• My other duties involve software testing new builds of Snap, reporting bugs to software development as and when found for current versions, moderating the Snap customer online forum and assisting with technical writing/editing of user documentation.• All instances of support logged via “Compass”.• Deal with different levels of computer literate customers.

• Sourced suitable candidates from relevant job boards (Jobsite, Monster, CWjobs...etc).• Communicated with candidates via telephone and email to discuss positions, ensuring their technical abilities were best suited to the role and then registering their details on to a database. • Calls logged via “Trysis”, 30-60 calls per day.• Short listed suitable candidates to client/recruitment consultant’s requirements.• Placed job adverts.• Entered candidate details onto the newly released “Redrock Central” database. Performed User Acceptance Testing (UAT), documented bugs found and communicated with the system developer to resolve issues.

-67kg Full time National Team player, coached by Master Lee Ju Sang.