Ibbin Hamilton Email & Phone Number

Harrison, Nj, Us

Identify and evaluate behavioral and environmental hazards through operational observations and inspections.Administer and assess safety management policies, conduct audits, and provide employee training.Coach Operations Managers on effective package handler engagement, developing site-level guidance and quality assurance for behavior-based learning and employee engagement programs.Lead safety portions of pre/post-sort meetings and building staff meetings.Establish and maintain impactful relationships with enforcement and regulatory agencies.

Plan, organize, staff, and direct day-to-day operations, analyzing performance and executing action plans for improvement.Lead daily employee and planning meetings, ensuring effective workforce communication and understanding of operational updates.Contribute to the development and administration of company safety strategies and programs.Train new employees, ensuring compliance with company policies and procedures.Adapt quickly to changing business needs, displaying flexibility and effective leadership.

Delivered exceptional customer service by promptly assisting customers, evaluating rental needs in person and via phone.Demonstrated proficiency in marketing the company's services while ensuring safe and courteous pick-up/drop-off of customers.Conducted thorough follow-up with diverse businesses and clients, including insurance adjusters, dealerships, and road-side assistance, ensuring accurate information on rental availability and vehicle status.Operated both independently and collaboratively within a team, exhibiting strong time management, multitasking, and problem-solving skills to resolve complex issues.Effectively communicated company policies, procedures, and programs in one-on-one and group settings, fostering clear understanding among customers, clients, and colleagues.Promoted and sold optional protection products, explained rental terms and conditions, and highlighted vehicle features, benefits, fuel options, and additional equipment.

Ewr Newark Airport

Motivated and inspired sales associates to surpass company sales and customer service objectives, fostering a vision of excellence.Evaluated needs and provided strategic solutions for multiple store locations, optimizing operational efficiency.Managed all aspects of register operations, ensuring accurate transactions, and efficiently preparing daily deposits.Successfully handled store opening and closing procedures, maintaining security and adherence to company protocols.Demonstrated strong inventory management skills, implementing measures to enforce damage control and prevent loss.Delegated tasks effectively to ensure the upkeep of store appearance and organization.Orchestrated and scheduled lunch assignments for sales associates, maintaining a smooth workflow and optimal customer service.

Strategically reduced client cancellation and return rates for the company's skin care line, implementing effective retention measures.Skillfully marketed products to facilitate cross-selling and upselling opportunities, increasing sales to both existing and potential clients.Managed end-to-end processing of sales correspondences, ensuring accurate documentation, and maintained consistent client follow-up through phone and email communications.Oversaw and led a team of specialists, fostering a culture of excellent customer service and driving higher sales percentages.