Ibrahim Patel Email & Phone Number

Markham, On

• Compile Project Based Reports
• Analysis on training that is required every 3 years. Investigated how training was provided historically and how it is currently being provided. Documented through extensive gather of internal files and data..
• Documenting the efficiency gains of transitioning 4 ILT’s (Instructor Led Training) courses to WBT’s (Web-based Training). Gathered and… Show more Compile Project Based Reports
• Documenting the efficiency gains of transitioning 4 ILT’s (Instructor Led Training) courses to WBT’s (Web-based Training). Gathered and analyzed historical data. Identified cost savings of $204K as well as productivity.

Brampton, Ontario

• Gathered, compiled and facilitated the production of periodic reports. Prime specialist on Rogers Wireline (Internet, Cable, Home Phone and Home Monitoring) reports. Evaluated network reliability and availability to.
• Recognized opportunities to improve processes, re-engineering concepts, drove enhanced resolutions and recommended solutions, which reduced the time and errors required to compile concise… Show more
• Recognized opportunities to improve processes, re-engineering concepts, drove enhanced resolutions and recommended solutions, which reduced the time and errors required to compile concise reports.
• Created and maintained a Metrics Catalogue which facilitated in tracking all metrics reported/changed within the Analytics team.
• Created Procedures Documentation for Wireline Services which provided thorough details for backup coverage.
• Analyzed historical data and provided recommendations to set targets for key organizational KPI’s (Key Performance Indicators) which were used by Senior Management to measure the performance of Wireline Services. Show.

Brampton, Ontario

• Gathered, compiled and facilitated in the production of periodic reports. Prime specialist on Rogers Business Network and Hi-Speed reports. Evaluate network reliability and availability to provide business intelligence.
• Through requirements gathering and needs assessment analyzed and reported on existing and emerging processes across the Network Operations group.
• Provided support/feedback on all process work to Senior… Show more
• Provided support/feedback on all process work to Senior Management at performance review meetings on a regular basis. Show less

Toronto, Canada Area

• Built a new departmental database to improve MTTR (Mean Time to Repair) reporting.
• Gathered and compiled the production of weekly, monthly and ad hoc reports.

Toronto, Canada Area