Training And Development Specialist
Orlando, Florida Area
●I oversaw the quality of and provided professional development to 60 Kaplan Test Prep Agents. My responsibilities included developing and implementing training, coaching agents on performance, developing knowledge management articles, and raising employee engagement. ●I consulted with students who were preparing for college entrance exams (PSAT, ACT, SAT), graduate entrance exams (MCAT, LSAT, GRE, GMAT, OAT, DAT), the BAR exam, and USMLE exams. I provided guidance on building effective study plans, and I answered program-specific questions.database by coordinating with corporate and academic stakeholders.