Instructional Designer
Highlights:Proven record of accomplishment for delivering quality technical training projects on time 100% of the time, both developing independently and project managing as a team leadAdhere to and participate in all facets of the Analyze, Design, Develop, Implement (ADDI) modelCollaborate with support teams at 2-Wire and Yahoo! to create appropriate training for Tier 2 Internet supportAs a permanent employee, lead contractors in multiple projects at AT&TManage project timelines, generate progress reports to upper management on a regular basisTrain the trainers for delivery of Leader-Led training to Tier 2 DSL support, U-verse Member Care, Homezone Customer Support, IMAC, and Tier 1 Internet supportSubmit 12 process improvements to the Agent Facing Support Site (AFSS) team in 2007, of which they accepted 11, thus avoiding Technical Support agents disseminating inaccurate informationCreate and revise Leader-Led and Web-Based Training materials for U-verse, Homezone, and Tier 2 Internet supportCreate 26 Active Logins for AFSS access for new Instructional Designers in 2007 and Mentor them on National Training Organization servers and linksMentor other Instructional Designers in new technologiesResponsibilities: Create and revise Information-mapped training documents for Leader-Led training. Create and modify flash files (including ActionScript 2&3), audio, and graphics for use in training. Serve as Subject Matter Expert on the Macintosh OS, including OS X. Provide occasional help in testing new versions of SBC Yahoo! Software, and create simulations. Create and maintain MS Project files, includes the estimation of projected timelines. Tools and languages: Flash, Swish, Authorware, Dreamweaver, Snag-It, Photoshop, Fireworks, Breeze, Captivate, Connect, Presenter, ViewletBuilder, Epiplex, LORA, HTML, XML, Batch, ActionScript, JavaScript, MS Office, MS Project, MS Visio, Information Mapping, Acrobat, LiveMeeting, Peoplesoft CRM,
