Benjamin Vincent Email & Phone Number

Bengaluru, Ka, In

Bengaluru Area, India

SIAM Lead: Manage Service Management integration between MBAG business areas and Service Providers (both internal and external). Ensure integration of internally and externally sourced service portfolios. Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmap for products and processes Partner with infrastructure, and governance teams to deliver compliance with internal and external standards, expectations, and… Show more SIAM Lead: Manage Service Management integration between MBAG business areas and Service Providers (both internal and external). Ensure integration of internally and externally sourced service portfolios. Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmap for products and processes Partner with infrastructure, and governance teams to deliver compliance with internal and external standards, expectations, and certifications Review/address performance issues with Service Providers. Understand the impact a service outage may have from the customer perspective. Help build cross-team collaboration to drive resolution of issues when multiple Service Providers are involved. Be responsive to internal customer needs. Oversee strategic partner support groups and ensure appropriate day to day operations in line with MBAG processesProduct owner - for DWP Central Reporting & Analytics platform focused to provide Right Information at Right Time via Central Platform Billing, Host Reporting platforms Demand Management Lead, mentor and inspire team of 15, consisting of Data Engineers, UX designers andapplication engineers to strive towards a common goal and deliver Products aligned tobusiness needs. Driving Product Marketing and CommunicationsService Delivery Manager - for Digital Workplace IT Infrastructure and Enterprise Platforms Lead the Service Design, Integration & Management of Digital Workplace Services  Act as the voice of the customer Business Relationship with Service Owners, Customers Drive Service SLA’s, OLA’s, Service Pricing & Monthly Billing Co-create with Operations/Delivery Owners, Vendors & Service Providers to ensure smoothoperations. Identifying trends and business possibilities to enhance service scope and features Show less

Bengaluru Area, India

Delivery Management of Customer Environments focusing on Cloud, Infrastructure, Cyber Security, 24/7 Segments with focus on:•Delivering service that meets SLA and delights the customer.•Manage customer facing operations & projects by delivering the projects & transitions on time & within budget.•Manage stakeholders & project resources; develop project schedule & budget, execute, control & deliver project’s deliverable with-in agreed baselines.•Transforming and growing the… Show more Delivery Management of Customer Environments focusing on Cloud, Infrastructure, Cyber Security, 24/7 Segments with focus on:•Delivering service that meets SLA and delights the customer.•Manage customer facing operations & projects by delivering the projects & transitions on time & within budget.•Manage stakeholders & project resources; develop project schedule & budget, execute, control & deliver project’s deliverable with-in agreed baselines.•Transforming and growing the business.•Achieve productivity improvements.•Developing strong relationships and teams.•Team readiness, resource availability & alignment to meet requirements.•Quality assurance & overall focus on improving efficiency.• Leading and transforming Infrastructure, Software, e-Commerce, Cloud, Mobile projects.• Operational, Project and Service Delivery ownership of Client Infrastructure BaU & Setup support for central infrastructure areas including: Active Directory, SCCM, Antivirus, SCOM, Cloud Show less

Mumbai Area, India

Process: Incident Management, Change ManagementSecurity Posture Management