Ibeth Carrillo Email & Phone Number

Passionate Travel Professional Seeking New LandscapesDiscover, enjoy, grow.... repeat. This is the virtuous circle of travelling I'm happily evolving in. I'm a team player, ready to deal with market disruptions and over deliver to our clients. With over a decade of experience in the tourism industry, I’ve honed a unique skill set that combines effective communication, precise coordination, and adept crisis management: - Effective Communication: I excel at conveying ideas clearly and building strong relationships with clients and colleagues.- Precise Coordination: My attention to detail ensures seamless execution of travel experiences.- Crisis Management: I thrive under pressure and can handle unexpected challenges with poise.I am eager to contribute my expertise in a new region, even in a new industry! I look forward to expand my potential and share my experience. My enthusiasm lies driving innovative solutions that enhance business growth.Let’s create unforgettable experiences together!

• 

  Product Development Manager

  South American Tours

  Jan 2013 - Present - Colombia

  Product Development Manager | SAT (Last Decade)Throughout my career at SAT, I’ve worn multiple hats, transitioning from an Operations Executive to an Operations Manager, and now serving as a Product Development Manager. My journey has been nothing short of remarkable, fostering lasting friendships and allowing me to explore my country extensively.Achievements and transferable skills:Management Assistance: Leveraged critical thinking skills to analyze complex information… Show more Product Development Manager | SAT (Last Decade)Throughout my career at SAT, I’ve worn multiple hats, transitioning from an Operations Executive to an Operations Manager, and now serving as a Product Development Manager. My journey has been nothing short of remarkable, fostering lasting friendships and allowing me to explore my country extensively.Achievements and transferable skills:Management Assistance: Leveraged critical thinking skills to analyze complex information and present actionable insights to the General Manager.Company Software: Successfully implemented the Company Software for the Colombia office, leading the annual software update process. Organizational Excellence: Designed and implemented a standardized evaluation framework for operations, significantly enhancing delivered services. The operational quality of the Colombia office became its distinctive value.Sustainable Tourism Advocacy: Spearheaded efforts to certify our Colombia office as a Sustainable Tour Operator through Rainforest Alliance. Effective Leadership: Stepped up to lead team projects even in the absence of the General Manager.Navigated business challenges with resilience and adaptability.Strategic Business Dealings: Developed and proposed sales strategies, negotiated tariffs with providers, and managed annual pricing discussions with international clients.Global Representation: Travelled extensively, both locally and internationally, to monitor provider performance and cultivate enduring client relationships.Crisis Management Expertise: Provided 24/7 support to B2B clients and travellers, handling from itinerary inquiries to emergency evacuations during crisis situations.Performance Optimization: Evaluated and implemented necessary changes to ensure our company consistently met the demands of our most discerning clients. Show less

• 

  Universidad Pedagógica Nacional

  Foreign Languages And Literatures, General