Ibukun Oluwafemi Jacob Email & Phone Number

Lagos Island, Lagos State, Nigeria

• Installed and configured computer hardware, software systems, networks, and printers.• Provided 1st line support and investigation for all incidents and service requests.• Managed and configured VOIP systems (Avaya models: 1616-Blk, 1608-1, J139).• Set up teleconferencing rooms with Poly Trio C60, Desktop PCs, and 55-inch Smart TVs.• Managed client expectations and built strong relationships.• Assisted clients on-site and remotely using RVNC, Anydesk, and Teamviewer.• Provided networking and infrastructure support, including switch configuration, routers, and firewalls.• Maintained and troubleshot Windows OS, Office 365, and cloud applications.• Configured and maintained CCTV systems with over 3 NVRs and 37 IP cameras using IVMS software.

Lagos State, Nigeria

• Installing and configuring computer hardware, software systems, network, and printers.• Provide 1st line support and investigation support for all incidents and service requests raised for system issues• Installation of windows and updating group policy where necessary• Configuration of VOIPs (Avaya models are: 1616-Blk, 1608-1, J139 )• Setting up teleconferencing room at various branch of the organization with Poly Trio C60, Desktop PC & 55inc Smart TV• Upgrading client’s laptop/troubleshooting and repairs• Managing all user end administration such as onboarding and offboarding• Repairing and replacing equipment where necessary /contacting external vendor where required• Managed client’s expectation to build good relationship with them.• Assisting clients both on-site and remotely using the very latest tools (RVNC/anydesk /Teamviewer etc)• Provide Networking and Infrastructure support on switch configuration, Routers and Firewall• Maintaining and troubleshooting a wide variety of Windows OS and client software applications, Office 365 administration and cloud applications• Configuring of CCTV cameras (NVR/DVR) and maintaining over 3 NVRs + 37 IP cameras using IVMS software.

Ibeju Lekki, Lagos, Nigeria

• Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software and peripheral devices.• CCTV Installation, configuration, and maintenance.• Troubleshoot and resolve software defects and issues