I am a dynamic and results-driven IT Support Professional with over 5 years of experience in providing technical assistance, managing CCTV systems and leveraging AWS cloud computing solutions. Adept at diagnosing and resolving issues, ensuring system reliability, and optimizing performance. Proven ability to bridge the gap between technical requirements and business objectives, enhancing operational efficiency and customer satisfaction.TECHNICAL SKILLS • Operating Systems: Windows, macOS, Linux • Front-end Development: HTML, CSS, JavaScript (Intermediate level) • AWS Cloud Computing: EC2, S3, RDS, Lambda (Average level) • Helpdesk Software: Manage Engine, Microsoft Dynamic Nav • Networking Fundamentals: TCP/IP, DNS, DHCP • Additional Skills: Microsoft Office 365, Microsoft Azure, GitHub, Graphics Design, macOS