Samrat Mitra Email & Phone Number

Bengaluru, Karnataka, India

Current Project 1: RICOH ------------------------------------------------------------------------------------------Team Size: 5Version: 7.7.2.8, Oracle Db, Windows 2003, AIXRole: Siebel Administrator (Project Delivery Lead)Ricoh is a leading, innovation-driven Printer’s and Photostat machine Manufacturing Company, committed to invent high and latest technology in a growing global business of best-in-class with its products that help people more flexible. Siebel is front office application which they use for call center for logging service requests. Back-end it is integrated with “Click and Dexterra“ Integrations to communicate effectively with the Filed Engineers.Responsibilities: Siebel Serves and Client Installations in Dev, Test, UAT, Training and Production Environments Giving Production Support and Doing Assigned tasks In Production releases DocRepository Migrations and SRF replacementsCompleting the Admin tasks as per the release documentRun the generate triggers and EIM jobsCreating Custom Tables, Columns and Indexes in Tools, EIM table and Column mapping.Resolving user issues.Marinating tasks related to User Access control MechanismLeading Project code releasesKnowledge MQ Series DBRefreshes to Non- Prod’s when needed Maintaining servers OS patch level up to date Coordinating with Cross teams when needed.

Period : July 2008 to Till DateCustomer : Cattles PLC. Role: Siebel and Analytics Application Administrator (Production Maintenance ) Activities involved like Repository Migration for Siebel, Siebel Analytics, Informatica and DAC. Database Extraction for Developers and Mobile Clients, Monitoring and troubleshooting if needed of Overnight ETL Job for Branch and Non- Branch Transfer Type via DAC and TWS. Maintaining Siebel and Clustered Siebel Analytics Application during critical UK Business Hours.Duration : July'2008 to Till now Team Size : 25---------------------------------------------------------------------------------------------------Customer : Finnair.AirlinesProject Name : Finnair Environment Migration Role : Requirement Gathering and Managing the whole Project Role : Requirement Gathering and Managing the whole Project Activities involved like Requirement gathering based on the Existing Environment, Planning and Leading the whole Project. Co-ordination with Client, IBM and following up on regular basis to complete the Project within the given timeframe.Duration : Aug' 2008 to October' 2008 Team Size : 5

Department : Applications on Demand (AoD) ,IBMPeriod : Mar 2006 – July 2008Customer : BEA Systems, Ingersoll-Rand Club Car, SES Americom Inc, Birkenstock Footprint Sandals, Connetics Corporation, Redback Networks, Cytyc (Hologic) Corporation ,Merck Corporation ,New York City Department of Education ,Ricoh Systems , Eli Lilly (One Lilly and Small Affiliate), Gilead and Jackson Hewitt. Role: Siebel , Analytics and Epiphany Application Administrator (Production Maintenance ) Duration : 2 Year 4 months Team Size : 14

Providing maintenance support to the End users for the Old and New Products of HP with the best possible solutions to reduce recurring problems.