Jitendra Ahirwar Email & Phone Number

Raipur, Chhattisgarh, India

• Team Leadership: Led the Network Operations Center (NOC) and helpdesk team, optimizing shift alignments, and task assignments to enhance team performance. Handled day-to-day tasks and managed the L1 NOC team, working.
• Portal Development: Key contributor in developing new portals for SLA exclusion and report generation.
• Device Management: Managed and maintained over 6000 Cisco routers and switches using network monitoring tools like NMS, Motadata, and C-Dot. Troubleshooted, configured, and monitored Cisco devices (ASR-920, ASR-9006).
• Training and Development: Organized and delivered training sessions on Motadata NMS, CDOT and TT tools to upskill team members.
• ISP Coordination: Coordinated with BSNL & JIO ISP for WAN issue resolution, and configured & troubleshooted routing protocols (IS-IS, BGP, etc.).
• SLA Management: Maintained SLAs and KPIs for a large MPLS network (6,000 remote locations), addressing team issues and resolving them within the estimated time frames.

Raipur, Chhattisgarh, India

Delivery of Active AT Documents, Cisco ASR 920 Series Routers Configuring And basic troubleshooting to ensure smooth operation of software and web portals. Provided technical support, diagnosed issues, and maintained IT infrastructure. Prepare network SLA reports and network availability, ensuring smooth incident resolution and optimal network performance.

Bhopal, Madhya Pradesh, India

Gathered client requirements through meetings and documentation, using visual aids for clarity. Guided the development team by defining project scope, creating project plans, and utilizing management tools to ensure effective communication and support.

Bhopal, Madhya Pradesh, India

Developed responsive websites and web applications tailored to client specifications under the guidance of senior developers. Conducted training sessions for new trainees in development and established project workflows for new projects.