Iris B. Email & Phone Number

Los Angeles Metropolitan Area

Hired on contract to support full cycle recruiting for Starbucks

Performed full cycle recruiting for retail leadership roles. Talent advisor supporting strategic succession planning. •Collaborated with community organizations to advance Diversity, Equity, and Inclusion (DEI) initiatives, expanding POC representation in market and establishing secondary talent pipeline, partnering with workforce enterprises, Urban League, LA LGBT Center, and public schools.•Reduced turnover in LA area from 86% to 43% in FY23 by advising business partners on… Show more Performed full cycle recruiting for retail leadership roles. Talent advisor supporting strategic succession planning. •Collaborated with community organizations to advance Diversity, Equity, and Inclusion (DEI) initiatives, expanding POC representation in market and establishing secondary talent pipeline, partnering with workforce enterprises, Urban League, LA LGBT Center, and public schools.•Reduced turnover in LA area from 86% to 43% in FY23 by advising business partners on effective retention strategies.•Collaborated with team members, implementing enhancements for application tracking system, staffing tools and resources.•Advised business partners on staffing strategies for new location openings, contributing to the launch of 18 new stores in Q1 FY24.•Analyzed and interpreted local, state, and federal legislation and regulations regarding employment practices, providing recommendations and implementing changes as necessary.•Enhanced Diversity, Equity, and Inclusion (DEI) metrics by advising business partners using data analytics and strategic approaches, improving metrics from 20% to 35% in FY23 (company goal 40%). •Increased hourly pay in challenging staffing market by $3 and increased retention through data-driven analysis and collaboration with key stakeholders. •Elevated interview acumen skills by conducting training sessions and workshops, reducing quick quits from 43% to 21% in FY23 for Los Angeles Region.•Conducted field assessments, gaining insights and feedback through shoulder-to-shoulder work with field leaders to make staffing and retention recommendations with immediacy.***Laid off*** Show less

Greater Los Angeles Area

Managed operations of $2.8M annual sales store with team of 35 partners (hourly employees). Captained district talent development, building strong team store and driving financial success. •Grew Sales 2-4% each quarter at Monrovia in FY18’•Grew Sales by 13-18% at Irwindale for each quarter in FY20-FY21’•Increased Customer Connection Scores from 30-50+ within 2 months in FY19’•Remained in top 10 for Area 42 for Customer Connection in FY19’•Maintained a partner turnover… Show more Managed operations of $2.8M annual sales store with team of 35 partners (hourly employees). Captained district talent development, building strong team store and driving financial success. •Grew Sales 2-4% each quarter at Monrovia in FY18’•Grew Sales by 13-18% at Irwindale for each quarter in FY20-FY21’•Increased Customer Connection Scores from 30-50+ within 2 months in FY19’•Remained in top 10 for Area 42 for Customer Connection in FY19’•Maintained a partner turnover rate of 12% for 3 years•Partner Development: supported the growth of 1 ASM to SM, 4 shift supervisors who become assistant store manager’s, 12 Barista’s to shift supervisors•Advised Store managers on best recruiting and interview practices which led to a reduction of quick quits and better retention. •Advised and trained managers and supervisors in best employee relations practices and strategies for managing supervisor problems and employee grievances, enhancing district retention and store culture. •Community lead- organizing and coordinating community events for the district. Show less

•Developed a sustainable plan to enhance cleanliness improving Ecosure Audits

Los Angeles County, California, United States

•Increased Coffee Sales by 218% in Q1 2014

Los Angeles County, California, United States

Attended the Los Angeles County Sheriff’s academy as a trainee.

• Developed training program• General manager duties and basic HR tasks • Created recipes for menu

Bachelor Of Business Administration - Bba, Organizational Leadership

Studied Organizational Leadership through ASU's online program in partnership with Starbucks.

Business, Management, Marketing, And Related Support Services