Ian Bown Email & Phone Number

Responsible for leading the 2nd level support operations for BT’s Global and Indian MPLS network, European domestic IP and transmission networks carrying critical, high revenue traffic for large Multi-national companies.• Lead a multi-cultural team to deliver world class customer service.• Responsible for ensuring that all networks and associated services run to the defined SLAs. • Drive improvements in the way we work via coaching and CI methodology. • Ensure that all financial targets for the operations support are delivered whilst maintaining service levels.• Create and implement organisational changes to ensure network and service management is provided at the lowest cost base.• Work with key stakeholders to ensure all plans are fully agreed prior to implementation.

Manchester, United Kingdom

Manchester