• Increased sales by 8.9%, average cheque by 10.9%, food sales by 7.9%, overall contribution by 12.3% and reduced waste by 0.3%, cost of sales by 2.3% despite a 1.8% decrease in traffic.• Managed and operated 6 different stores over the course of 5 years; demonstrated multi unit management of up to 2 stores simultaneously with a total staff of 38.• Inspired and empowered my team to exceed customers’ satisfaction and quality expectations.• Responsible for recruiting and hiring team members.• Provided ongoing coaching to ensure achieving results through system efficiency and execution.• Modelled, fostered and encouraged personal and professional growth in the workplace to cultivate a positive work environment to achieve daily operational excellence.• Managed results by embracing profit and loss responsibility for the coffee house.• Achieved and exceeded financial goals through successful execution of corporate objectives.• Responsible for inventory management, merchandising, labour forecasting, purchasing, waste and maintenance to meet or bottom line budget.

• Started my mortgage business with no previous financial experience or Customer base. • Secured 5 deals within my first 9 months through cold calls and referrals. • Grew my business by a 110% year over year.• Compliance rate is 100%, apply to fund ratio is 85%

• Achieved highest customer satisfaction score across 52 stores in Eastern Ontario.• Specialty Role: Managed P&L statements for 13 stores across my district with a focus on growing controllable contribution (labor, food waste, and COGS).• Achieved a 5.2% increase in YOY sales despite a 12% decline in traffic.