Ibrahim Akbar Email & Phone Number

Central Jakarta, Jakarta, Indonesia

* Resolved over 25 HRIS-related technical issues weekly via WhatsApp and Microsoft Teams.* Provided support to approximately 57 HR staff and end-users within a workforce of over 3,000 employees.* Developed desktop and mobile tutorials and resources to enhance user self-sufficiency, resulting in a reduction in support requests.* Led training sessions for HRIS system implementation, delivering online sessions to 100–200 participants and in-person sessions to up to 40 participants at various Kanmo Group locations, including warehouses, offices, and stores.

North Jakarta, Jakarta, Indonesia

* Resolved over 200 technical issues, ranging from basic hardware setup, such as stocking and installing cables, to advanced tasks like computer repairs, providing support across multiple school divisions (kindergarten through high school).* Frequently traveled between school locations to address a wide variety of technical issues. If immediate resolution was not possible, I conducted further repairs at the office or coordinated with vendors for external fixes.* Played a key role in supporting the school’s transition during the early stages of the COVID-19 pandemic, facilitating remote support and adapting to the evolving needs of staff and students as in-person learning resumed.

Tangerang, Banten, Indonesia

* Produced a campaign video as a solo project, working from a pre-prepared script and voiceover. Completed all aspects of video production, from editing to final presentation, which was showcased at a donor and volunteer recruitment event.* Played a key role in successfully presenting the video during the organization's event, aimed at attracting volunteers and raising awareness of Wahana Visi’s mission. While the video’s direct impact on engagement and donations is not quantifiable, it contributed to the event’s overall success.

Job Connector Program, Visual & Ui/Ux Design

Learning includes the fundamentals of design, design implementation and branding, and digital design.

Bachelor Of Computer Science, Computer Science

Activities and Societies: Former activist for BINUS Game Development Club (BGDC).Completed Computer Science degree at BINUS University.