Muhammad Ibrahim Email & Phone Number

Warrendale, Pennsylvania, United States

• 360 Degrees of Technical Training & assisting current and new offshore employees.
• Creating/ Revising Standard Operating Procedures (SOPs) & Key Performance Indicators (KPIs) to improve Project Efficiency.
• 360 Degrees QA Management & Control of floor comprising 25+ Recruiters.
• Conducting & Creating Quality Assurance Calibrations on a weekly & monthly basis.
• Supporting offshore Team Leads and Floor Manager to assist with the overall training and quality action plans with respect to Operations.
• Monitoring & handling escalations of the overall recruitment process overflow.

Calgary, Alberta, Canada

• Management of a team of IT Technical Recruiters.
• Continous Coaching and Training of staff members to ensure the SOPs and KPIs are met.
• Training of new recruits.
• Coaching Candidates for all stages of the hiring process.
• Best practices involved in client development.
• Running a 360 desk, Responsible for account management and recruitment for the Information Technology division of BQ International.

Calgary, Alberta, Canada

• Running a 360 desk, Responsible for account management and recruitment for the Information Technology division of BQ International.

Calgary, Alberta, Canada

• Provide guidance to Hiring managers/clients on recruitment and potential candidates.
• Build strong relationships with desired Clients & candidates to ensure a viable talent pipeline.
• Resume pre-screening, candidate interviewing, assessment, short-listing, and selection for open positions.
• Complete reference checks and negotiates offers of employment.
• Utilize internal and external networks to leverage best practices in recruitment and selection.
• Respond to external and internal inquiries regarding employment opportunities.

• Worked on HOWE Baker Unit 1 & 2 at the Attock Oil Refinery Plant through Central Control Room (CCR). This plant is designed to process 20,000 BPSD of Meyal Sweet or Meyal Sour Crude Oil in Block out operation to.
• As working for an oil refinery, where we are dealing with huge quality of hydrocarbons and inflammable etc., it is necessary to take some special measurements and precautions to avoid any major harms i.e. life loss.
• To ensure health and safety of its employees, contractors, and customers and work for continual improvements in Health, Safety, Environment and Quality systems, ARL has a department to manage these affairs, under the.

Lahore, Punjab, Pakistan

• Senior Team Lead having 20 CSR's under the belt.
• Handing all the customer support operations for multiple projects with multi-million dollar companieslike Talabat, Zomato, Carriage, Uber Eats, Food Panda, and eBay
• Experienced in various tools such as Jira, Freshworks, Freshchat, Hubspot, Bliss, Zoiper, Zendesk,Salesforce, Slack.
• Management of teams of 20 members, supporting them and giving insights on their performance
• Making sure the team performance in quality is above 90% and their Average Handling time is on paraccording to the SOPs.
• Regions Covered were United Kingdom, South Africa, Middle East and New Zealand.

Live Outbound and Inbound Calls, Customer Support Respresentative for Uber Eats UK & EMEA Region.

Chat and Email Support Specialist for Uber Eats UK & EMEA Region.

Associate Of Science - As, A Levels, 2As

Activities and Societies: Student of the Year Award. President of the Adventure Club. President of the E-Sports Club.Majors - Pre..

Associate Of Science - As, O Level, 7As

Activities and Societies: 50 Certifications in Management, Various Competitions & Class Representative.Subjects Taken English Language.

Bachelor Of Engineering - Be, Chemical Engineering

Activities and Societies: Active Member of American Institute of Chemical Engineers (AICHE) Active Captain for Chemical Engineering.