My role entails Monitoring, Troubleshooting and resolving or escalating issues related to : • Price streaming and Service outages • Order execution, liquidity and trade calculations • Setting up and configuration of FX and Crypto exchanges and Technology stacks.

During my tenure in this role, I oversaw global systems weekly to ensure trading availability and server health. I addressed and escalated incidents for resolution, documented shifts, and implemented workflow enhancements to boost efficiency and decision-making capabilities.Key Contributions:Workflow Optimization:►Implemented processes that facilitated seamless deployment of changes and integration of third-party data. This initiative increased workflow efficiency by 40% and enhanced decision-making capabilities across the organization.Project Management:►Collaborated with product managers and product owners to develop an in-house tool, successfully migrating from third-party tools that caused server overload. This project improved operational efficiency by 25% and reduced manual intervention by 30%.Operational Efficiency:►Enhanced server operations and improved data provision to internal teams by applying best practices, significantly improving operational efficiency by 35% and data accuracy by 20%.Incident and Complaint Management:►Acted as a first responder to incidents, escalating when necessary and ensuring prompt resolution. Managed trading complaints and performed trading calculations, maintaining client trust and service quality.

Here, I dedicated myself to cultivating and strengthening client relationships through consistent and transparent communication. I ensured that every client interaction was handled with utmost care and professionalism. My approach involved regularly updating clients on the status of their requests, which served not only to reassure them but also to clarify the intricacies of our processes.I maintained a client-centric approach, placing their needs and concerns at the forefront of all engagements. This strategy was pivotal in building trust and loyalty, which are crucial in the dynamic and competitive landscape of customer service. My commitment to excellence in communication and service delivery contributed significantly to the positive experiences of our clients, reinforcing the company’s reputation for reliability and attentive service.Key Accomplishments:► Completed duties above standard and exceeded quarterly KPIs over three consecutive quarters by implementing targeted strategies, enhancing team capabilities, and fostering a culture of excellence.► Managed the daily processing of approximately 60 client inquiries across multiple communication platforms, such as live chat, phone calls, and email to enhance client satisfaction.► Spearheaded the rapid escalation of complex client issues to specialized teams via Salesforce and Jira to expedite resolutions, optimize service delivery, and maintain client trust by coordinating efforts between support and technical departments.

As an Electrical Engineering Intern at the Transmission Company of Nigeria in 2018, I contributed to the critical maintenance and efficiency of power transmission lines. My responsibilities included performing thorough inspections, where I applied rigorous attention to detail to ensure the ongoing reliability and safety of the infrastructure.Utilizing detailed checklists and advanced diagnostic tools, I collaborated effectively with seasoned engineering teams to identify and address potential issues promptly. This role not only deepened my understanding of electrical engineering principles in a practical setting but also underscored the importance of teamwork and precision in maintaining crucial national infrastructure.Key Accomplishments:► Aided critical power control and metering operations from the power plant's control room to increase system monitoring and response capabilities by conducting real-time data analysis and coordinating with onsite technical teams.► Examined blueprints and schematic diagrams to develop a comprehensive understanding of power plant infrastructure and elevate operational knowledge along with maintenance strategies.