• Diagnosed and resolved software and hardware incidents, including operating systems (Windows 7,8 &10) and across a range of software applications.• Assisted in all our users with any logged IT related incident when called upon.• Took ownership of issues by carrying out root cause analysis as well as implement temporary or permanent fixes with the aim of restoring service to the customers as soon as possible, escalated incidents to other support teams where necessary. • To accurately record, update and document requests using the IT service desk system.• Installed and configured new IT equipment.• Resolved incidents and upgraded different types of software and hardware.• Resolved incidents with printers, copiers, and scanners.• Maintained a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.• Conducted laptop and PC maintenance including a strip down and rebuild with component recognition and data storage.• Configured BIOS/CMOS, topologies, protocol as well as Network administration, peer to peer and client/server.• Maintained excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.

• Provide first line support• To provide a high-quality support service to users of information and communications technology at all• sites.• Assign calls that have no known solution or workaround to internal IT engineers. Retain oversight of the• call and the responsibility for the relationship with the customer.• Monitor progress on open calls and ensure that the customer receives regular update reports. Close the• call when you are satisfied the customer has received a satisfactory resolution.• Monitor report on telephone usage and investigate suspected abuse of the telephone system.• Assist the procurement process for the department; Raise purchase orders, manage the receipt of• goods and prepare invoices for authorisation.• Data hall management• Service provisioning• RMAs management• General NOC work• Adhering to company policies• Installation of servers and configuration.

• familiarization with new software and equipment• Training Doctors, Nurses and Admin staff• Ticketing problems• Provide coaching and support to users face-to-face and over the phone.• Present complex information clearly to both clinical and non-clinical staff at all levels within theorganisation.• Deliver high quality end user training using a variety of media and environments.