Started career as leader of all application development and support. Added all aspects of IT in 2019, with exception of security and PMO. Partnered with newly established transformation office and initiated early stage of migrating IT ecosystems to modern technologies such as MuleSoft, Salesforce, Oracle Cloud, and GCP while transforming staff and methodology to Agile.• Completed implementation of Salesforce order-entry and field service platforms.• Led integration of two large acquisitions and deployed new applications to support newly created commercial division.• Spearheaded deployment of customer care single agent platform and Kronos to significantly improve customer experience, timekeeping and compliance.• Oversaw migration to a Co-location data center, migration of Canada division to New Monitoring and Billing platform, and moving Data Warehouse to Cloud. • Contributed to several large M&A projects (Protection 1, Redhawk, Defenders, and Tellus). • Initiated rollout of ADT Go, launched e-commerce platform, and oversaw retirement of dealer platform and migration of 4.2 million accounts off Informix. • Started Oracle to Cloud project and deployment of NICE inContact platform. • Built GCP infrastructure and Center of Excellence. • Directed development and transition to new field service platform and Job Scheduling Tool (JST).• Brought IBM CPQ to PANDA, deployed Dynatrace application monitoring platform, and migrated from IBM Broker MuleSoft. • Partnered with internal business departments, successfully transitioned approximately 20,000 employees and contractors in under 30 days to full work from home status meeting all deadlines and compliance requirements. • Negotiated several technology contracts including Oracle ERP, Salesforce, Cloud NICE Voice, and On-shore and Off-shore outsourcing; Values range from $5M to $80M. • Managed and led an IT team of over 500 Full-time employees and contractors.

Provided leadership to IT team in charge of all aspects of IT. • Directed integration of large acquisition that included over 10 monitoring centers while transforming customer care, billing and order-entry platforms.• Implemented new customer-facing portal to support approximately 500,000 residential and commercial customers.• Transformed customer service experience through the deployment of new custom-developed CRM for customer service agents.• Integrated company’s ecosystem with several partners in the security industry to create efficiencies and improve customer experience.

Optimized and automated business processes that included marketing, sales, billing and contract management, and customer and field services. Took ownership of all company's application development and support after merging multifamily division with rest of divisions. Established and led team that created platforms for commercial division, with ecosystem that included sales, industry-leading customer portal, and field services.• Migrated company’s IT platforms to Y2K-compliant systems.• Spearheaded transition of commercial monitoring center that supported over 50,000 highly visible customers from Portland, Maine, to Irving, Texas.• Built a team that deployed industry-leading lead-to-cash platform.

Led all aspects of application development and support for financial point-of-sale system for a network of over 1,000 financial centers of company owned and franchise businesses.