Ibrahim Abdelhamid Email & Phone Number

Centreville, Va, Us

Centreville, Va, Us

Hanover, Md, Us

- Support users with applications, AD, Outlook/Exchange, enterprise accounts, and general hardware and software issues. This is done primarily via phone calls in the Avaya system as well as Bomgar live chat. - Support all Microsoft 365 apps including Word, Excel, OneDrive, and SharePoint - Support Mobile Operating Systems (iOS and Andrioid) and use Airwatch/Workspace One MDM - Troubleshoot Cisco Anyconnect VPN and RSA SecurID Authenticator - Account administration including tasks in Active Directory, Net I.Q. and MS Exchange.

Menlo Park, Ca, Us

Chantilly, Va, Us

- Provide on-site support for ~50 executives at CORT Corporate Headquarters in Chantilly and remote technical support for outlying CORT locations nationwide and UK (~2,300 users). Diagnose and resolve hardware, software, and network issues in a semi-virtualized Windows 10 environment - Create and manage virtual machines using VMware Horizon 7, VSphere, and Stratodesk Manage accounts in Active Directory and Microsoft Exchange - Create, manage, and modify email accounts in 365 Admin Center (+365 tech support) - Migrate computers from Windows 7 with Trend Micro Encryption to Windows 10 with Bitlocker Encryption. - Deploy thin clients running VMware Horizon and Stratodesk. - Set up new users/ migrated users on OneDrive, Office 365, niche applications, printer installs, network drive mapping, and other configurations. Use tools including: 365 Admin Center, Active Directory, RSA Admin Console, Cisco Ironport/SMA, Cisco ISE, Cisco Jabber and Webex, Lansweeper, HP Device Manager, RDP/VNC/Bomgar Remote Client, Solarwinds, InTune MDM

Plano, Texas, Us

♦ Provide on-site and remote technical support for ~9,000 users at Washington Hospital Center. Sole technician for 2 NTT supported remote sites: Falls Church, VA and Clinton, MD♦ Utilize the Services Operations Manager (SOM) to open, update, manage and resolve incidents and tasks♦ Support and deploy a wide multitude of hardware and software♦ Work with users from a wide range of departments, including pathology, radiology, sterile processing, emergency, imaging, administration, nursing, etc.

Provide on-site and remote technical support for Boeing employees at Herndon, VA facility and surrounding area. Accurately identify customer concerns, analyze the system, and resolve the issue in a timely manner.♦Utilize the Enterprise Service Management System (ESMS) and HP Service Manager to maintain clear, comprehensive, and up-to-date documentation for all tickets from creation to resolution♦Troubleshoot over 100 Dell laptop/desktop hardware issues (i.e. replacing system boards, hard drives, memory) and software issues (i.e. network connectivity, security/BIOS updates)♦Image assets and configure assets with Windows 7 or 10 and specified software♦Maintain and account for ~200 assets (laptops and desktops) and peripherals

Serve as team lead for 1 of 6 teams tasked with the deployment of 6,000 machines at DLA HQ in Fort Belvoir as part of the Windows 10/VDI Technology Update. at DLA HQ in Fort Belvoir. Deploy assets to DoD employees and executives in the first 2 months, then provide help desk support for the last month of the contract. ♦ Team produced an average output of 55 machines per day (most among the 6 teams) ♦ Account for all assets team deployed and collected by identifying, issuing, and documenting the appropriate assets for each customer ♦ Provide support for end users; Most commonly connecting to the WLAN, mapping network drives, configuring Citrix VDI, Outlook, printers, specific software (e.g. MS Project, MS Visio) and overall providing a pleasant and satisfactory experience

Vienna, Va, Us

Interviewed, hired, trained, and served as lead of a team of 5 employees with the goal of consistent business growth and development. Business increased from a total clientele of ~25-30 individuals to over 110 individuals and businesses. ♦ Implemented a wide-range of business operations that resulted in a highly efficient and positive workplace ♦ Established and maintained profitable long-term relationships with other businesses ♦ Scheduled and managed health events that sparked community interest and yielded new clients regularly ♦ Generated detailed monthly reviews for team members to award achievement and encourage improvement ♦ Conducted client consultations, employee interviews, and provided general customer service