Ibrahim Abdi Email & Phone Number

Foster City, California, Us

Fort Lauderdale, Fl, Us

Lead for all Product & Engineering hires across XenServer (APJ, Americas, EMEA) and Citrix (EMEA).

Lausanne, Ch

• Oversaw the full-life cycle recruitment activities for the existing portfolio of clients and new business development.• Developed a good understanding of client companies, their industry, what they do, plus their work culture and environment (IATA, Microsoft, Cisco Systems, Cognizant, TCS, Deutsche Bank, VMWare etc).• Sourcing - identifying and engaging both passive and active candidates through various channels (LI Recruiter, GitHub, social media etc) as well as candidate databases to match the right person to the client's vacancy.

City Of London, England, Gb

• Championed recruitment efforts for diverse organizations across EMEA and Americas, delivering top-tier tech talent and spearheading successful new business development initiatives.• Clients include Accenture, Deloitte, EY, Capgemini, Atos, Cargill, Varo Energy, Oracle, Barclays, Goldman Sachs, JP.Morgan etc.• Developed a deep knowledge of legislation and visa requirements for specific regions, offering valuable insights to clients and candidates.• Sourced, screened, interviewed, negotiated and closed job offers, as well as facilitated onboarding for a diverse range of candidates across multiple clients in the EMEA and Americas regions.

London, Gb

• Orchestrated the timely resolution of complaints, overseeing the entire process and proactively following up on open issues to ensure effective resolution, while monitoring accounts to prevent future recurrences.• Provided mentorship and support to new team members, guiding them in effectively handling customer complaints and maintaining composure to deliver exceptional customer service.• Demonstrated exceptional negotiation and persuasion skills in navigating challenging situations, leading to successful conflict resolution and customer satisfaction.• Ensured all complaint resolutions adhered to compliance guidelines, actively engaging with financial ombudsman services and OFCOM to guarantee final decision actions were met.