Ibrahim Abdelhamid Pmp® Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Egypt

Constellation represents the coming together of subject matter experts who have earned their stripes many times over on game changing EPM, Analytics, CRM and RPA projects for some of the biggest businesses in the Eastern & Central Europe, Middle East & Africa (ECEMEA) region.Majority of our team of professionals have carried the legacy of well-known and legendary firms ADI Strategies and Huron Solutions into Constellation in the ECEMEA region and we are proud of this lineage.As we look to the future, the commitment to excellence that drove our past success continues to define Constellation as a collective focused on delivering the best results for our clients, our partners and our people.

Al-Riyadh Governorate, Saudi Arabia

• Managed day-to-day operations, fostering seamless communication across all departments to monitor business progress.• Spearheaded the establishment of new international branches in Egypt, UAE, and Bahrain, overseeing the issuance of necessary official documents and integrating new entities under the holding company in KSA.• Initiated and supervised the recruitment of international manpower for teams in KSA, Bahrain, UAE, and Egypt.• Conducted direct communication with the Chairman of the Board of Directors and engaged in regular meetings with the Board to discuss business plans and updates.• Coordinated with government entities such as the Ministry of Commerce and Trade, Ministry of Justice, Ministry of Foreign Affairs, Ministry of Interior, and Chamber of Commerce to track and fulfill business requirements.• Orchestrated VIP visits to our headquarters from abroad, managing all logistical aspects.• Prepared and edited contracts, overseeing internal assignments in collaboration with various departments including finance, projects, human resources, legal, telecom, procurement, sales, and QHSE.• Established and maintained a comprehensive clients database.• Successfully set and adhered to monthly and annual expense budgets, consistently achieving targets below the pre-set budget.• Led a 5-month tenure as the manager of Shared Services, overseeing Finance, HR, and IT departments while working on a loan.• Implemented strategies to enhance employee satisfaction, resulting in a significant reduction in turnover ratios.• Provided soft skills and business ethics training to staff members to align with the company's vision and goals.• Ensured the timely completion of tasks, meeting targets and deadlines consistently.• Proactively addressed challenges with swift actions to ensure the continuous progress of projects.• Actively participated in the implementation and deployment of an ERP system.

Egypt

• Oversaw billing profiles and resolved associated billing issues efficiently.• Managed service requests and escalations, ensuring prompt resolution.• Coordinated with cross-functional teams and departments to deliver high-quality service in response to cases/requests.• Communicated business updates to team members and ensured alignment with organizational goals.• Reviewed and addressed day-to-day operations performance, reporting to the direct manager.• Maintained performance against targets, overseeing capacity plans and real-time tracking.• Escalated performance issues to relevant departments and teams for swift resolution.• Ensured successful implementation of changes and calibrated call quality evaluation standards.• Supported new team training, fostering business awareness and efficient process delivery.• Resolved escalated complaints and proactively sought ways to enhance service offerings.• Developed call handling procedures and templates for streamlined operations.• Demonstrated superior communication skills and a quick grasp of complex problem-solving.• Conducted feedback and performance evaluations, including random call monitoring.• Implemented quality calibration to identify team strengths and weaknesses.• Achieved Key Performance Indicators (KPIs) set by operations, ensuring high standards.• Collaborated with HQ in the UK for campaign planning and updates on new launches.• Actively participated in the successful launch of new initiatives.• Developed and executed strategies to achieve Net Promoter Score (NPS) targets in alignment with operations' goals.

Sudan

• Responsible for all the required communication with all of the working teams from all countries in the same mission/area• Managed all of the required documents and data related to the conflict situation updates• Interpreted from and to Arabic – English to assist in the process of communication between all parties involved• Managed conferences and meetings with mission leaders & commanders to discuss the situation updates• Managed new deployments' supplies and logistical requirements• Managed and submitted medical requests and reports to the United Nations HQ in NY, USA for further instructions based on the situations • Managed financial requests related to payroll and development funding• Managed medical supplies requests and issuance• Managed ration and catering requests through international providers in Duabi, UAE.• Managed private airplanes/Jets for high ranked visits• Managed flight requests and tickets for staff members of the same unit• Liaised with other teams and forces for movements and transportation• Communicated with the Head Office and sent day-to-day reports with sitrep updates.• Ensuring all new updates well communicated to all working members• Participated in conflicts resolution with the locals• Ensured safety procedures are followed by all team members and associated units• Set monthly budgets• Supervised the preparation process of new camps and warehouses for over 3000 personnel