Ibrahim Abushanab Email & Phone Number

Jeddah, Makkah, Saudi Arabia

Jeddah Governorate, Saudi Arabia

Bridging the gap between business and IT and the gap within IT technical teams by planning, scheduling, budgeting, tuning, leading technical teams and projects, providing technical expertise and managing clients requirements.Developing and implementing industry standard processes and procedures .Guiding teams through the entire projects life cycle and ensuring target archival.Providing direction and technical expertise in design, development, implementation and systems… Show more Bridging the gap between business and IT and the gap within IT technical teams by planning, scheduling, budgeting, tuning, leading technical teams and projects, providing technical expertise and managing clients requirements.Developing and implementing industry standard processes and procedures .Guiding teams through the entire projects life cycle and ensuring target archival.Providing direction and technical expertise in design, development, implementation and systems integration.Solving technical problems and taking decisions ensuring projects efficient progression and IT services continuity within SLA'a.Resources identification, planning, budgeting, management and reporting. Show less

Jeddah, Saudi Arabia

Restructured, organized and built level one and level two support teams based on industry standards.Revised and defined job descriptions, roles, functions and responsibilities. Established team spirit, collaboration and coherence.Implemented the ITIL service management standard.Defined and established service level agreements (SLA) with business units.Implemented manage engine service desk as the backbone service delivery channel.Defined and implemented KPI’s for… Show more Restructured, organized and built level one and level two support teams based on industry standards.Revised and defined job descriptions, roles, functions and responsibilities. Established team spirit, collaboration and coherence.Implemented the ITIL service management standard.Defined and established service level agreements (SLA) with business units.Implemented manage engine service desk as the backbone service delivery channel.Defined and implemented KPI’s for services, resource utilization, systems availability, capacity and IT personnel.Revised and established a formal and comprehensive level three support for all IT components, Electrical generators, UPS’s, environment control, switches, firewalls, storage, blade servers, virtualization environment, systems, applications.Established formal budgeting based on industry standards.Adopted and obtained the IT service management standard ISO20000, and the information security standard ISO2700.Expanded the capacity of the IT infrastructure based on demand and capacities, which included EMC storage, communication, VMware, and HP blade servers.Extended the security elements to include privileged accounts management and vulnerability assessment management.Provided technical consultancy and assistance to teammates in systems, databases, communication and security.Fulfilled the integrator operator role between IT teams and between the business and the IT. Show less

Saudi Arabia, Jeddah

Define and implement job roles based on team member’s skills matrix.Successfully managed the project of implementing an IBM intrusion detection and prevention solution.Successfully managed the project of implementing “Payment Card Industry Data Security Standard” PCI DSS, which consisted of many sub projects.Fulfill the integrator role between IT teammates.Successfully manage the entire lifecycle of internal and external audits.Successfully manage projects of replacing old… Show more Define and implement job roles based on team member’s skills matrix.Successfully managed the project of implementing an IBM intrusion detection and prevention solution.Successfully managed the project of implementing “Payment Card Industry Data Security Standard” PCI DSS, which consisted of many sub projects.Fulfill the integrator role between IT teammates.Successfully manage the entire lifecycle of internal and external audits.Successfully manage projects of replacing old core firewalls with newer ones. Assist teammates in troubleshooting, and resolving technical issues.Work under very tight SLA’s within ITIL standards.Juniper firewalls administration, troubleshooting and tuning.Alteon load balancers administration, troubleshooting and tuning. F5 application firewalls and load balancers administration, troubleshooting and tuning.Nortel VPN concentrators’ administration, troubleshooting and tuning.Trend Micro, McAfee, Symantec Anti-Virus systems administration, troubleshooting and tuning.Blue Coat proxy, MS Forefront, McAfee web gateway systems administration, troubleshooting and tuning.WebSence web filtering systems administration, troubleshooting and tuning.“IPS” Intrusion prevention, “IDS” Intrusion detection systems administration, troubleshooting and tuning.Centralized log collection, analysis and reporting system administration, troubleshooting and tuning.Centralized “AAA” authentication, authorization and accounting” systems administration, troubleshooting and tuning including TACACS “CISCO ACS”.Operating systems security management, assessment and hardening.Database systems security management, assessment and hardening.Application server’s security management, assessment and hardening.Vulnerability assessment, management and reporting solutions administration. Comprehensive understanding of all major low-level network communication protocols.Comprehensive understanding of all major application-level communication protocols. Show less

Saudi Arabia, Jeddah

Generate comprehensive documentation for databases.Manage DBA team.DBA for 30+ MS SQL database servers.DBA for 120+ MS SQL databases ranging in size from few megabytes to few terabytes.Implement HP open view monitoring and reporting for database systems covering the operating system, database engine and the instances.Implement eDMZ PAR “privileged account repository” for administration and service accounts.Implement Solarwinds for database monitoring and dashboards for… Show more Generate comprehensive documentation for databases.Manage DBA team.DBA for 30+ MS SQL database servers.DBA for 120+ MS SQL databases ranging in size from few megabytes to few terabytes.Implement HP open view monitoring and reporting for database systems covering the operating system, database engine and the instances.Implement eDMZ PAR “privileged account repository” for administration and service accounts.Implement Solarwinds for database monitoring and dashboards for servers and transactions performance.Implement capacity monitoring, reporting and alerting, including integration with service desks to automatically open service tickets for incidents. Build and commission level one support documentation, including processes and procedures.Manage projects of replacing and migrating databases from system to system or from an old storage to a newer technology.Develop and implement data warehouse for highly transactional databases to fulfill business needs.Identify and resolve locks deadlocks and performance bottlenecks.Database server tuning and optimization.MS operating systems performance tuning and optimization.Plan and implement changes based on ITIL standards. Show less

Saudi Arabia, Jeddah

MS operating systems administration, troubleshooting, tuning and security hardening.MS exchange server administration troubleshooting, tuning and security hardening.MS BizTalk administration.MS SharePoint server administration.MS SCCM server administration troubleshooting, tuning and security hardening.MS SCOM server administration troubleshooting, tuning and security hardening.ERP systems administration, customization, troubleshooting, tuning and security… Show more MS operating systems administration, troubleshooting, tuning and security hardening.MS exchange server administration troubleshooting, tuning and security hardening.MS BizTalk administration.MS SharePoint server administration.MS SCCM server administration troubleshooting, tuning and security hardening.MS SCOM server administration troubleshooting, tuning and security hardening.ERP systems administration, customization, troubleshooting, tuning and security hardening.Application server administration troubleshooting, tuning and security hardening.Backup solutions administration, troubleshooting, tuning and security hardening. Show less

Saudi Arabia

Saudi Arabia, Jeddah

Saudi Arabia, Jeddah

Saudi Arabia, Jeddah

Saudi Arabia, Jeddah

Saudi Arabia, Khobar

Saudi Arabia, Khobar

Saudi Arabia, Khbar

Saudi Arabia, Jeddah