Ibrahim Aji Email and Phone Number

- Find new pattern of suspected Fraudulent activities- Investigate suspicious transactions and account activities- Handle and prevent fraudulent activities- Create Working Instruction and Documentation regarding of Fraud Handling by using Jira and Confluence- Maintain fraud detection rule metrics and mitigate False Positive actions from all the stakeholder- Create reporting dashboard using SQL- Share Documentation and Knowledge regarding of fraud term, fraud investigation and impacted user handling from prevention rule to Customer Satisfaction Management and other Stakeholders

- Contact Hard Complain customers directly regarding transactions when there is potential fraud; validate data and take appropriate next steps until case solved- Take appropriate action to help minimize the risk posed by fraud patterns and Costumer's report.