Ibrahim Albasri Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

• Test and Deploy the new patches, Extract weekly and monthly report related critical and missing patches.• Provide enterprise support at the assigned IT incidents.• Provide Operations Management support for Day to day service operations using ServiceDesk Plus ticketing system.• Using IT privileged account to perform Installations, configuring systems, Network/Wifi, BitLoker, diagnosing hardware/software faults, solving technical problems, supporting roll-out of new applications to meet given SLA and customer satisfaction.• Ensure all installed applications are compliant with IT Department security, governance and corporate policies and standards.• Manage users and computer using Active Directory and Endpoint Central.• Follow Service Level Agreement targets for all operational process including incidents and problem.• Document ticket summary for all the assigned tickets in a professional manner on problem description using ServiceDesk Plus ITSM.

Riyadh, Saudi Arabia

• Provide enterprise On-site and remotely support at the assigned IT incident, via MS-Teams, Phone, Email and chat support. • Provide Operations Management support for Day to day service operations using SAP ticketing system.• Using IT privileged account to perform Installations, configuring systems, Printers, Network/Wifi, BitLoker, diagnosing hardware/software faults, solving technical problems, supporting roll-out of new applications to meet given SLA and customer satisfaction.• Ensure all installed applications are compliant with IT Department security, governance and corporate policies and standards.• Manage users and computer using Active Directory and SAP GUI.• Configuring VPN for users to work remotely.• Follow Service Level Agreement targets for all operational process including incidents and problem.• Document ticket summary for all the assigned tickets in a professional manner on problem description using SAP ITSM.

Riyadh, Saudi Arabia

• Provide enterprise On-site support.• Hardware and software installation.• Perform Installations, configuring systems, Printers, Network/Wifi, diagnosing hardware/software faults, solving technical problems.• Access authorization.

Riyadh, Saudi Arabia

Program that includes passing through all these department tasks and handling the tasks including (circuit design, network analysis, troubleshooting, installation and configuration, backup, performance management and development).