Ibrahim Ali Email & Phone Number

Toronto, On, Ca

Implemented and administered NetSuite, achieving streamlined business operations through effective management, optimizing user access, security, and system updates.Administered and Implemented Jira project management/ service desk tool, configuring workflows, providing support, and conducting trainingCreated and maintained documentation, including user manuals, process flows, and standard operating proceduresStreamlined business processes with the implementation of SharePoint solutions for better collaboration and increased productivity.Managed successful software implementations, ensuring timely delivery and seamless integration with existing systems.Collaborated with cross-functional teams to implement process improvements, reducing manual tasks and increasing productivity.

Performed system analysis, documentation, testing, implementation, and user support for platform transitionsResolved or escalated problem tickets to resolve user issuesInstalled system updates to address vulnerabilities and reduce security issues.

Vancouver, British Columbia, Canada

Interacted with IT help desk and other teams to assist in network troubleshooting, identifying root causes and providing escalated technical support when needed.Standardized job tasks and trained junior team members on industry best practices and standards.Resolved issues and escalated problems with knowledgeable support and quality service.Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.Identified needed business improvements and determined appropriate systems required to implement solutions.Resolved malfunctions with systems and programs through troubleshooting.Trained business personnel in use of systems.

Richmond, British Columbia, Canada

Project lead for implementing and integrating Zoho CRM.• Part of project team switching the company’s Oracle based external systems to the cloud.• Extensively use Microsoft Excel and Power BI to gather and document partner data.• Automated various processes through Excel VBA Macros to enhance efficiency.• Developed user stories on JIRA and worked with the Scrum Master to prioritize the stories.• Analyzed consumer data through Google Analytics and Heap Analytics to enhance user experience.• Maximized resource utilization of a team of 40 people in TuGo’s call center to enhance efficiency through different strategic framework implementation.

Richmond, British Columbia, Canada

• Collaborate with Business Development to evaluate, document and implement efficient, customer focused operational functions for business development opportunities. • Develop and implement technical solutions required to increase efficiencies for business support • Test operational processes to ensure design aligns with business requirements, proactively identify, recommend, implement and document improvement opportunities • Serve as the primary point of contact for the Customer Operations Team for partner support functions, including system or operational issues, create/report/track challenges through a workflow management process.

Burnaby, British Columbia, Canada

• Selling & educating clients on the implications of collections for individual financial health & freedom.• Client account Management: payment posting, payment receipt, scheduling payments & payment method, managing client credit records, client scheduling, payment plans, & data security.• Focused & improved on effective customer service retention & management in high stress situations.• Received training, knowledge, & practice regarding consumer credit, credit screening process, client cold-calling, data entry, & financial loans approval processes• Enhanced emotional intelligence, situational awareness, persuasive dialogue, & sales skills.• Refined ability to communicate & actively listen when training new employees

Vancouver, Canada Area

• Investigating the activities that engineers engage in during their daily work that will significantly improve incident time resolution • Workflow improvements for support engineers so that knowledge is not lost in incident notes • Research conducted on physiological analysis, business needs/benefits and analysis of competitors • Provided a step by step action plan and pilot program

Master Of Science - Ms, Computer Science

Complete A.I. & Machine Learning, Data Science Bootcamp, Data Science, Data Analysis, Machine Learning (Artificial Intelligence) And Python With Tensorflow

Bachelor Of Business Administration (Bba), Business Administration, Management, Information Systems And Operations

Diploma In Information Technology Management