Ibrahim Aly Email and Phone Number

A great experience of 11 years with ITSM products and Service Management tools. A wide experience in implementing, designing, analyzing, configuring, supporting and troubleshooting ITSM tools. Delivered different types of documentations such as (compliance matrices, scope and design documents, implementation guides, configuration and design documents). Great handling for customer needs and business requirements. Implementing and practicing different ITIL processes (Incident Mgmt, Problem Mgmt, Configuration Mgmt, SLM, Change Mgmt, Request Mgmt and Knowledge Mgmt). Very good experience in Change and Release Management, Incident Management and Service Level Management. Demonstrating and implementing ITSM tools and handling POCs. Conducting workshops and requirements gathering sessions with customers. Integrating ITSM tools together. Coaching and managing other team members.Key Projects Involved in:Al-Jazeera - Qatar, CBB - Bahrain, CBO - Oman, Audi Bank - Lebanon, BKAM - Morocco, Emaar - UAE, Aspire - Qatar, I-Score - Egypt, CBE - Egypt, CIB - Egypt