Ibrahim Aly

Ibrahim Aly Email and Phone Number

Service Governance unit Head @ EBank (Export Development Bank of Egypt)
Egypt
Ibrahim Aly's Location
Egypt, Egypt
Ibrahim Aly's Contact Details

Ibrahim Aly work email

Ibrahim Aly personal email

About Ibrahim Aly

A great experience of 11 years with ITSM products and Service Management tools. A wide experience in implementing, designing, analyzing, configuring, supporting and troubleshooting ITSM tools. Delivered different types of documentations such as (compliance matrices, scope and design documents, implementation guides, configuration and design documents). Great handling for customer needs and business requirements. Implementing and practicing different ITIL processes (Incident Mgmt, Problem Mgmt, Configuration Mgmt, SLM, Change Mgmt, Request Mgmt and Knowledge Mgmt). Very good experience in Change and Release Management, Incident Management and Service Level Management. Demonstrating and implementing ITSM tools and handling POCs. Conducting workshops and requirements gathering sessions with customers. Integrating ITSM tools together. Coaching and managing other team members.Key Projects Involved in:Al-Jazeera - Qatar, CBB - Bahrain, CBO - Oman, Audi Bank - Lebanon, BKAM - Morocco, Emaar - UAE, Aspire - Qatar, I-Score - Egypt, CBE - Egypt, CIB - Egypt

Ibrahim Aly's Current Company Details
EBank (Export Development Bank of Egypt)

Ebank (Export Development Bank Of Egypt)

View
Service Governance unit Head
Egypt
Website:
ebebank.com
Employees:
1811
Ibrahim Aly Work Experience Details
  • Ebank (Export Development Bank Of Egypt)
    Service Governance Unit Head
    Ebank (Export Development Bank Of Egypt)
    Egypt
  • Ebe Bank (Export Development Bank Of Egypt)
    Senior Itsm Team Leader
    Ebe Bank (Export Development Bank Of Egypt) Feb 2020 - Present
    Cairo, Egypt
  • Abu Dhabi Islamic Bank
    Itsm Team Leader
    Abu Dhabi Islamic Bank Dec 2013 - Feb 2020
  • Oms
    Enterprise Management Solutions Consultant
    Oms Jun 2008 - Dec 2013

Ibrahim Aly Skills

It Service Management Itil Pre Sales Solution Architecture It Management Microsoft Technologies Team Leadership It Operations Ccna Servers Hp Products Hp Business Availability Center Connect It Hp Ucmdb Management Virtualization Data Center Team Management Microsoft Sql Server

Ibrahim Aly Education Details

Frequently Asked Questions about Ibrahim Aly

What company does Ibrahim Aly work for?

Ibrahim Aly works for Ebank (Export Development Bank Of Egypt)

What is Ibrahim Aly's role at the current company?

Ibrahim Aly's current role is Service Governance unit Head.

What is Ibrahim Aly's email address?

Ibrahim Aly's email address is ib****@****adib.ae

What schools did Ibrahim Aly attend?

Ibrahim Aly attended Ain Shams University, Information Technology Institute (Iti).

What skills is Ibrahim Aly known for?

Ibrahim Aly has skills like It Service Management, Itil, Pre Sales, Solution Architecture, It Management, Microsoft Technologies, Team Leadership, It Operations, Ccna, Servers, Hp Products, Hp Business Availability Center.

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