• Managed day-to-day operations of the e-commerce website, ensuring seamless functionality and an excellent user experience. • Manage and update the company’s e-commerce website.• Ensure the website is user friendly and optimized for conversion.• Monitor and analyze web analytics and user behavior.• Coordinate with marketing team to align online sales with offline promotions and campaigns.• Oversee the online product catalog, including product descriptions, images, pricing, and inventory.• Collaborate with the product development and supply chain teams to ensure product availability and timely updates.• Enhance the online customer journey, focusing on user experience (UX) and user interface (UI) design improvements.• Manage and execute logistics and fulfillment cycle to ensure orders delivery within SLAs.• Handle customer inquiries and complaints related to online sales.• Implement customer feedback to improve the online shopping experience.• Analyze sales data to identify trends, insights, and opportunities for growth.• Develop and execute strategies to increase online sales and market share.• Monitor competitors and adapt strategies accordingly.• Manage and improve marketplace accounts and make sure of achieve the placed sales targets.

Picksell Project one of the biggest drop shipping e-commerce modules in Egypt we started in the big competition in the market and our challenge was that we needed to grow fast scaling with heist delivery performance and enhance the return, and refund cycle.• Create weekly and monthly plans and forecasts to distribute the volume daily to utilize the capacity. • Monitor the purchasing of tools and materials • Manage the demand inventory and make sure to utilize the stock and reduce the storage cost.• Set the strategy of working for all logistics functions.• Optimize the reverse of logistics to 2 days from 3-4 days• Enhancing the performance of rejection percentage from 30% to 15%.• Picking and packing optimization to utilize the volume of orders to meet the fulfillment with WMS and capacity and reduce the cost of the packing material.• Reduced the delivery and fulfillment (Inbound-storage-outbound) cost by 15%-20%.• Enhancing the delivery rate from 70% to 85% success rate and on-time delivery 95% with average delivery days of 2.8 for the whole of Egypt.• Monitor the dispatching to be automated based on the heist 3PL performance and on time.• Monitor the safety of all logistics functions by ensuring that products are stored, prepared, and handled in a sanitary• Set and optimize the procedures to improve the order processing to be on track.• Manage the team of Fleet and work to enhance route optimization through automation.• Manage the 3PL with strong performance analyses to make sure to arrive at the highest performance with daily orders volume between 6K-7K orders per day.• Quality overview of all functions to make sure meet the KPIs with SLA. • Working on daily Projects to enhance performance and reduce the cost.• Create a dashboard to monitor all functions to be on track• Analyze the date to be arrived the insights help us to enhance the performance.• Work closely with IT.

Arabyads is leading the marketing in the Gulf region we have created an E-commerce platform to manufacture and sell cosmetics products in UAE-KSA Remotely.• Oversee all aspects of logistics and supply chain operations, including transportation, warehousing, and inventory management, to ensure efficient and timely delivery of products to customers.• Creating contacts with carriers and 3PLs logistics providers in UAE-KSA to maintain strong relationships and negotiate favorable airfreight and last-mile delivery.• Evaluate and select the best offer in the airfreight and last-mile delivery.• Coordinate with the vendor in China and get all shipment documentation from shipping till entry from customs clearance.• Reduced the cost of airfreight between 7%-10%. • Enhance delivery performance rate from 65% to 80% after strong analyses of the rejection reasons.• Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers.• Assure Logistics activities are delivered against departmental KPIs.• Oversee order processing and fulfillment operations to ensure timely and accurate deliveries while optimizing order-to-delivery lead times.• Develop and manage the logistics budget, tracking expenses and identifying opportunities to reduce operational costs.

• Build & manage operations cycle.• Manage the delivery cycles to ensure the shipments are delivered to customers on the specific time and meet customer experience.• Handle process with logistics companies and check the delivery performance• Handle fulfillment orders cycle and packing & materials.• Manage logistics & stock cycle to ensure quality service to customers.• Hire & manage operations team & warehouse team.• Set the required system that work need with development department. • Monitor order handling cycle to make sure to be ready.

Nefsak.com one of the first E-commerce systems in Egypt started in 2008 we have established the e-commerce infrastructure in the market wasn’t ready for it.• Lead the customer service team and make sure meet customer satisfaction. • Bullied and designed the cycle between our suppliers from sending the PO to collecting the product by fleet, 3PL.• Finalize supplier’s invoices with the accountant.• Handle Etisalat remediation pointe program cooperate-consumer, Etisalat customers.• Create the fulfillment cycle (inbound-outbound-stock management-Picking- Packing).• Created and designed the last-mile delivery between the fleet and the 3PL.• Manage the delivery performance between all channels to make sure the delivery the success rate is up 94% with on-time delivery.• Optimize the return cycle and make sure the reverse logistics are on time.• Enhance the delivery average time for the whole of Egypt from 4 days to 3 days.• Design and improve processes to meet our KPIs.• Work closely with tech Team and UX teams to develop customized tech solutions for a differentiated E2E doorstep experience for the different and various customer• Working with the tech team to design a dynamic system to optimize all processes by automating fulfillment and last-mile delivery.• Analyze operational data, including key performance indicators (KPIs), to identify trends and areas for improvement. Utilize data insights to make informed decisions.• Train and hire the employees.• Evaluate the team in the appraisal of the yearly performance.

Nefsak.com one of the first E-commerce systems in Egypt started in 2008 we have established the e-commerce infrastructure in the market wasn’t ready for it.• handle the all operations activity on daily basis.• Track the daily orders on 3PL channels.• handle customer service for customer needs.