• Interviewed and screened all potential customers.• Responsible in opening of new accounts. • Ensured the proper documentation of all opened account.• Handled customer queries and resolved customer complaint.• Accepted all miscellaneous payments and prepared the corresponding daily activity reports required for submission.• Handled Auto-Loans, Consumer Loans, Prepaid cards, SME Loans, & Credit Cards initial approvals.• Maximize product sales to agreed targets by probing customer needs & actively cross selling products.• Handled clients' accounts complaints and all resolutions necessary for problems resolving.• Handling general customer queries and redirecting them as appropriate to other.

• Handled Auto-Loans, Consumer Loans, Prepaid cards, SME Loans, & Credit Cards initial approvals.• Maximize product sales to agreed targets by probing customer needs & actively cross selling products.• Handled clients' accounts complaints and all resolutions necessary for problems resolving.• Handling general customer queries and redirecting them as appropriate to other.• Cross-sell bank products and help achieve acceptable contributions in branch financial targets.• Organizing Business Review Meetings & preparing MIS and other reports based on meetings and discussions• Inward / Outward Remittance services, reporting to Head Liabilities.• Designing the procedure, process and the TAT specifics for the product