Microsoft Messaging Platforms | Hardware Configuration | Microsoft Best Practices | Team & Client ManagementResponsible for designing migration paths for small workgroup network environments to Active Directory. Accountable for designing migration paths for various messaging platforms to Microsoft Exchange 20xx and Office 365. Instrumental in administering and managing Microsoft messaging platforms. Preparing proof of concept labs, simulating current network environment/s, and migrating within full procedures in virtual environments. Recommending hardware configurations and Microsoft best practices for various network operating systems and network applications.• Identifying possible issues and points of failure by conducting thorough assessments.• Pivotal role in documenting all migration steps and procedures for the network as well as messaging system migrations.• Overseeing effective management of onshore and offshore Technical Support teams.• Gathering and analyzing business requirements by partnering with Managed Services clients.• Extensively utilizing technologies like Active Directory, Microsoft Azure, Microsoft Intune, Microsoft Exchange 5.5, 200x and 201x, Microsoft Office 365, Windows Server 200x/201x, Internet Security & Acceleration Server (ISA) 2006, Threat Management Gateway (TMG), Unified Access Gateway (UAG), Office Communications Server (OCS) 2007 R2, Microsoft Lync 2010/2013, and Microsoft Skype for Business & Microsoft teams

Team Management | Messaging Support | Exchange Server Expertise | Backup & Restoration | Disaster RecoveryCharged with full accountability for leading and mentoring the team of Exchange Messaging Support Specialists involved in providing endpoint worldwide Premiere and Professional support to Microsoft customers. Worked on Migration paths from Microsoft and non-Microsoft systems. Monitored Exchange and Windows 2000/2003, NT Server, Active Directory services, performance, and utilities. Involved in maintaining connectivity with Microsoft and non-Microsoft Messaging systems. Handled Key Management Server encryption/decryption, message signing, and verification. Attained expertise on Backup solutions like NT Backup, Veritas Backup Exec, and ArcServ. Achieved working knowledge with MS Cluster Server Support (MSCS). Conducted new employee interviews and phone screenings• Gained experience in backup, restoration, and disaster recovery for Exchange 2003, 2000, 5.5 servers, Exchange transport core, SMTP, message transfer, queuing, categorization, routing, and mail flow to other Exchange servers through the internet.• Kept up-to-date knowledge on Outlook Web Access (OWA)/HTTP, POP3, IMAP4, and Mobile Support.• Handled Firewalls like Cisco PIX, Linksys, and Checkpoint; Anti-Virus software like TrendMicro, NAV, and McAfee Groupshield.

Technical Training | Installation & Support | Hardware/Software Requirements | Project Research & AnalysisTrained Server Administrators and Technical staff members on Microsoft Windows NT4, Windows 2000, and Windows 2003 standards, Advanced and Data Center editions. Handled the installation and supporting the Learning Center comprising of systems/workstations. Built and maintained hardware/software requirements to desktop and laptop environments. Involved in conducting research, analysis, evaluation, and recommending best IT solutions to the business as well as projects. • Skillfully identified problems/issues and maintained and configured both desktops and laptops.• Successfully structured and coordinated the standardization of PC builds, upgrades and rollouts.• Meticulously troubleshot and resolved all network and communication-related issues.• Developed, updated, and maintained technical support policies and procedures.