As a passionate Project, Program, and Service Delivery Manager with over 15 years of experience in successfully delivering IT projects across various sectors—including banking, airports, Telecom, and hospitality—I pride myself on my ability to navigate complex challenges and ensure projects are completed on time and within budget. My career has been defined by a commitment to excellence, a keen attention to detail, and a relentless pursuit of customer satisfaction.Throughout my tenure at BTC Networks, I have managed diverse teams of over 100 engineers and project managers, driving initiatives that have met and exceeded key performance indicators. One of my proudest achievements was increasing our managed services revenue by 30% in a year, demonstrating my ability to enhance performance and foster strong business relationships.I specialize in applying Project Management Institute (PMI) methodologies and Information Technology Infrastructure Library (ITIL) standards to systematically manage service delivery, incident management, and change management. This structured approach has empowered me to design standardized processes that promote excellence and operational consistency across the organization.My technical expertise spans business analysis, risk management, and resource planning, coupled with proficiency in tools such as Microsoft Project, Power BI, and Excel. This allows me to translate technical language effectively for stakeholders, ensuring alignment among end-users, clients, and senior management.I am committed to continuous learning, which is reflected in my certifications, including Program Management Professional (PgMP), Risk Management Professional (PMI-RMP), and Agile Certified Practitioner (PMI-ACP). I am always seeking new challenges and opportunities that allow me to leverage my project and program management skills while helping organizations achieve their strategic goals.Beyond my technical acumen, I believe in the power of strong interpersonal relationships, agility, and strategic planning. I am dedicated to fostering a collaborative team environment, mentoring emerging leaders, and contributing to a culture of accountability and innovation.I would love to connect if you’re interested in chatting about IT project management, digital transformation, or potential collaboration opportunities.To connect with me please send me an email at ichehouri@gmail.com or call me at +1647-325-0269 /+966504192649
Listed skills include Cisco Call Manager, Security, Troubleshooting, Juniper, and 42 others.
