Ibrahim D. Email & Phone Number

London, Gb

London, England, United Kingdom

Dynamic Information Security Analyst with a robust background in implementing proactive cybersecurity measures and fostering a culture of security awareness within organizations. Proficient in orchestrating phishing simulation campaigns and conducting targeted training sessions to empower end users in identifying and reporting potential threats. Adept at rapid incident response procedures, mitigating security risks, and minimizing operational impact. Possesses a keen understanding of regulatory compliance requirements and cybersecurity frameworks, ensuring adherence to industry standards. Known for innovation in developing engaging education and awareness initiatives, as well as for producing detailed reports on phishing statistics. Instrumental in achieving Cyber Essentials Plus certification and evaluating vendors' cybersecurity levels. Skilled in drafting comprehensive cybersecurity policies and evaluating security software solutions. Proficient in utilizing tools such as Cofense PhishMe, Cofense Reporter SaaS, dark web monitoring, CrowdStrike Falcon, and GlobalProtect.

London, England, United Kingdom

Elected to the 2023 Junior Board to provide the next generation of employees with a voice and platform to generate ideas and influence business strategy. Produced numerous successful projects, such as an inaugural Quiz Night which raised over £1500 for charity improved employee morale, provided free sanitary products for all women in the company and launched the Breakfast with the Board scheme.

London, England, United Kingdom

Results-oriented IT Support Analyst with a proven track record of effectively troubleshooting hardware and software issues for a diverse user base of over 1200 employees. Skilled in communicating complex technical concepts in a clear and concise manner to users at all levels of the organization, fostering positive relationships and delivering exceptional customer service. Demonstrated leadership capabilities through training new colleagues and improving team efficiency. Known for adept problem-solving and multitasking abilities in fast-paced environments, consistently ensuring minimal downtime and smooth operations. Proactive in streamlining processes through documentation enhancement and innovative solutions, including the creation of a comprehensive knowledge base and instructional videos. Proficient in a range of software including ActiveDirectory, Exchange, Intune, Office365, Ivanti Service Desk, TeamViewer, and PuTTY.

London, England, United Kingdom

During my second 4-week internship, I was placed in the IT Operations team where I completed all requests on Ivanti Web Desk to ensure user satisfaction. I configured approximately 200 devices including Surface Pros, iPhones and iPads for users whilst meticulously logging pertinent information. I liaised with external clients to resolve accessibility issues with regards to SharePoint, as well as communicating complex technical ideas on a basic level to numerous internal users. I handled the delivery of 20 monitors and instructed where to safely store the devices.After I completed my second internship, I received a third extension for another 4 weeks in the same role.

London, England, United Kingdom

During my first 4-week internship at Canary Wharf Group, I was placed into the Server team where I created numerous SharePoint sites for the company for the purpose of collaboration and dissemination of information. I applied PowerAutomate to configure workflows for lists and libraries which improved the efficiency of the Application Development team. I also utilised Windows PowerShell to automate and control the administration of Windows operating system.After I completed my first 4-week internship, I received an extension to further develop and enhance my skillset at Canary Wharf Group.

London, England, United Kingdom

• Provided excellent customer service in venues such as Wembley Stadium, London Stadium, Stamford Bridge, KIA Oval and Hyde Park• Maintained public safety and monitored incidents• Displayed the ability to remain calm under pressure at extremely busy stadiums in a noisy environment

Newham, England, United Kingdom

• Taught academically disadvantaged Year 11 students in Mathematics• Consistently engaged with multiple students simultaneously• Organised tasks tailored to students