Ibrahim Eissa Email & Phone Number

Amman, Jordan

- Job Responsibilities:- Achieving business goals and revenue targets.- Overseeing daily operations, managing budgets, and setting performance objectives.- Recruiting, training, and supporting general managers as well as conducting regular performance appraisals.- Developing and implementing business, marketing, and advertising plans.- Managing internal and external stakeholder relations and negotiating contracts.- Planning, evaluating, and optimizing operations to be efficient and cost-effective.- Ensuring products and services comply with regulatory and quality standards.- Ensuring company standards and procedures are followed.- Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.- Dealing with escalated customer issues, incident reports, and legal actions.- Dealing with governmental sections for any legal requirements to support the business.

Cairo Governorate, Egypt

• Maintaining and grows relationships with large customers, while achieving an assigned sales and profit growth goal.• Responsible for selling and supporting the firm’s complete product and service portfolio through offers to assigned set of named accounts.• Focusing on customers with high-value, strategic growth opportunity, and customer interactions by f face-to-face meetings.• Achieving an assigned sales and profitability goal.• Penetrating new market accounts.• Leading all aspects of the sales process, in calibration with solution development and proposal delivery, as needed, or as directed by top management.• Developing customer account plans for all assigned customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company investments, and establishes a clear action plan for success.• Proactively manages customers’ satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction.• Managing assigned customers’ transition from the Business Development projects during customer implementation phase.• Achieving assigned sales quota.• Maintaining high customer satisfaction ratings that meet company standards.

Cairo Governorate, Egypt

•Identifying and developing new business through networking and courtesy and follow - up with the team.•Identifying Business Opportunities by identifying prospects and evaluating their position in the industry, researching and analyzing sales options .•Identifying opportunities for further sales and new areas for development through detailed research of the specific industry or market .•Preparing and delivering customer presentations .•Networking with existing customer in order to maintain links and promote additional services and upgrades .•Understanding customer, divers, specific business needs and applying services knowledge to meet those needs .•Meeting sales targets and contributing to team targets .•Managing your own diary in order to organize and prioritize daily and weekly goals•Attending progress meetings with the top management to update the market curves.

Purpose of the job: Enhancing current existing clients through maintaining their satisfaction and keep them updated about the new products and enlarging the data base of our valuable clients through attracting new sales channels in new countries where we can be able to deliver our products all over the world as a part of our company vision.Key responsibilities:• Identify and resolve clients concerns by cooperation with other concerned department.• Prepare sales forecast/plan based on available opportunities evaluation.• Study current market supply Vs. demand which show the gaps, consequently selling opportunities.• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.• Provide on-the-job training to new export employees.• Develop and follow up the implementation of the export plan and the annual Export budget.• Develop and follow up the implementation and development of export management system, including the processes and procedures and policies for opening up new markets and customer database and existing target and reports to ensure the proper functioning, development of performance and payment collection.• Take all the necessary decisions and actions to open new markets and increase export within the limits of the company's production capacity.

During my employment at Etisalat, I was hired as a Sales Representative for a year and got promoted twice from Sales Executive to Senior Sales ExecutivePurpose of the job: Accomplish business development activities by researching and developing marketing opportunities and plans; implementing sales plans, working to enhance the company profitability and the customer satisfaction. Key responsibilities: Sell Etisalat services and products according to customer needs and provide customer with requested information. Handle all multitasking function (i.e. cash, inventory and customers complaints ) Develop and prepare sales team to meet and exceed defined sales, service and operating objectives.Implemented retail initiatives and service processes that ensured customers perceived vision of Etisalat as being the wireless provider of choice.Prepare reports by collecting, analyzing and summarizing information.Liaising with store manager and area manager to develop innovative marketing strategies.

Cairo

• Working at one of Vodafone Egypt’s stores responsible for handling the customers' problems explaining the new offers and helping them to choose the best package for their needs.• Consistently achieved/exceeded sales quota requirements.• Inventory control, merchandising, and daily computer generated reports.• Managed store inventory and assets to company goals.• Facilitated regular team meetings with store personnel.

Project Management

Bachelor'S Degree, Business Administration, Management And Operations

Business Management