Follow up day-to-day on the team to make sure that they follow the right process and procedures.Make sure that Customer complaints or requests got solved from the first time.Track the team performance and set a proper action plan when needed.Monitor Agents’ performance and Transactions then deliver the feedback also effective coaching on time and on a regular basis to each team member.Motivate team members, listen to team members’ feedback and resolve any issues or… Show more Follow up day-to-day on the team to make sure that they follow the right process and procedures.Make sure that Customer complaints or requests got solved from the first time.Track the team performance and set a proper action plan when needed.Monitor Agents’ performance and Transactions then deliver the feedback also effective coaching on time and on a regular basis to each team member.Motivate team members, listen to team members’ feedback and resolve any issues or conflicts.Generate clients’ reports and send them on time.Report team performance to the Supervisor on a regular basis (weekly/monthly).Prepare the salary sheet for the team.Communicate and Make sure that the team got acknowledged by any updates.Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.Manage real-time.Perform the second interview for Agents. Show less

Hse admin and trainer responsible to give induction about our site and project to the foreigners who come to work in our project and give him all information and safty instruction