- Provide a professional service to clients, maintaining high levels of customer service and promoting products to maximize revenue generation opportunities. - Collate documentation (i.e. welcome packs, file cards etc.) prior to a customer arrival in-resort ensuring that all relevant information is available for them to plan their stay. - Organize and deliver welcome meetings/presentations (within 24 hours of a customer’s arrival) ensuring comprehensive coverage of the UAE culture and heritage, hotel/resort facilities and products. - Actively promote tours and safaris and secure customer interest in product offerings to achieve pre-defined sales targets and contribute to revenue budget- Handling clients' relations and understanding clients’ needs.- Compile and submit all sales (cash and credit cards) to head office as per unit schedule and ensure that all sales are accounted for through accurate submission of sales reports.

- Act as a frontline interface with customers of Pegas companies worldwide. Role involves handling customers and resolving their inquiries. The main purpose is to facilitate and provide a pegas global customer service standard- Conduct scheduled or ad-hoc guided tours covering historical sites and sites of tourist interest across the UAE, delivering information on the culture, traditions and customs of the region- lead incentive and familiarization trips according to the specified programed set for the clients and ensure the programmed runs smoothly according to the pre-arranged itinerary- Work as part of a team to ensure offering world-class Customer Service at all times. - co-ordinate tourist attraction entry payments for clients, ensuring payment is collected in a timely manner and that it is submitted to head office in line with standard operating procedures.- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service