Ibrahim Elsayed Email & Phone Number

Cairo, Egypt

As a specialist in handling Microsoft Teams and SharePoint Online unified support tickets, I excel in resolving complex issues for IT admins. My expertise lies in analyzing log files, utilizing PowerShell, and navigating both the Teams Admin Center and SharePoint Admin Center to identify and resolve root causes efficiently.Key skills include:Proficient in reading and interpreting log files to diagnose issues.Skilled in using PowerShell for automation and troubleshooting.Experienced in leveraging the Teams Admin Center and SharePoint Admin Center for effective issue resolution.Adept at utilizing the Call Quality Dashboard to monitor and enhance call performance.Consistently achieved over 90% customer satisfaction throughout my working period.I am committed to helping organizations maximize their productivity and efficiency through expert support and innovative solutions.

Monitor inbound and outbound calls to assess the quality of service provided byagents.Evaluate agent performance against established quality standards.Provide feedback to agents on their performance and identify areas forimprovement.

Cairo, Egypt

Answer customer inquiries about Lufthansa Airlines products and services. Handling voluntary changes to the flights dates or classes and involuntary changes in case of cancellations. Handling sales inquiries seat reservations, baggage allowance and meal requests

Cairo, Cairo, Egypt

Develop, prepare, and present training material, including presentation materials,videos, and TelepresenceProvide knowledge, resources, and information to support agents.Address customers' concerns accurately and timely. Assist advisors with materialrequests and account updates.Ensure the accuracy of the content.

Cairo, Egypt

Research product details or company policies to answer questions.Follow up & resolve DEU customer complaints via phone, email, mail, or chat.Provide information about products and services including pricing, availability,delivery options, and order status.Handling customer complains in case of a baggage damage or missing item.

Cairo, Egypt

Monitor outbound sales calls to make sure, that the sales person is handling the callaccording the company polices and Procedures.Evaluate agent performance against established quality standards.Provide feedback to agents on their performance and identify areas forimprovement.

Cairo, Egypt

Call existing and potential customers to persuade them to purchase companyproducts and services.Accurately record details of customers’ purchase orders. Process all customerpurchases accordingly.Manage customer accounts by ensuring that existing customers remain satisfiedwith company products and services.