Ibrahim Garba Ahmad Email & Phone Number

Kebbi, Nigeria

I lead and oversee a team of customer service representatives, ensuring they are well-trained, motivated, and equipped to handle various customer inquiries, complaints, and requests. I also conduct regular performance evaluations and provide guidance to help the team excel in their roles.Handling complex or escalated customer queries that require higher-level assistance to ensure timely resolution and customer satisfaction. This involves collaborating with other departments and stakeholders within the organization.I am responsible for analyzing customer feedback, complaints, and suggestions to identify recurring issues and areas of improvement. Based on this analysis, I work closely with other departments to implement necessary changes and enhance the overall customer experience.Developing and executing customer service strategies that align with the CBN's overall goals and objectives. This includes setting service quality standards, establishing performance metrics, and monitoring key performance indicators (KPIs) to measure the effectiveness of our service efforts.Ensuring strict adherence to CBN's policies and regulations regarding customer service, data privacy, and security. This involves staying updated on the latest guidelines and communicating them to the team to maintain a compliant environment.Supervised on-the-job training for the customer service team to enhance their skills and knowledge. These training cover topics such as communication, problem-solving, and product knowledge.Engaging in outreach programs to educate customers about various banking services, products, and digital platforms available to them. This helps in promoting financial literacy and encouraging the adoption of digital banking solutions.Collaborating with the IT department to implement new customer service technologies and platforms that can improve service efficiency and convenience for customers.

Birnin Kebbi, Kebbi, Nigeria

As the head of the Currency Control Unit, I oversaw the implementation of control measures related to currency management. This included monitoring currency circulation, managing cash supply, and ensuring compliance with currency-related regulations.

Birnin Kebbi, Kebbi, Nigeria

In this role, I was responsible for managing the treasury operations at the Currency Management Centre in Bini Kebbi Branch. This involved handling currency-related transactions, ensuring cash flow management, and maintaining accurate records of treasury activities.

Sokoto, Nigeria

In this position, I led the Payment Unit at the Branch Support Office in Sokoto Branch. My responsibilities involved overseeing payment processing, handling fund transfers, and ensuring accurate and timely transaction execution.

Sokoto, Nigeria

As the head of this unit, I was responsible for overseeing the processing and disposal of currency at the Currency Management Centre in Sokoto Branch. This included managing currency quality, coordinating currency destruction, and adhering to currency disposal guidelines.

Sokoto, Nigeria

This role involved managing administrative functions and inventory control at the Branch Support Office in Sokoto Branch. I was responsible for overseeing office operations, maintaining office supplies, and handling logistics.

As the head of the Cash Unit, I supervised cash-related activities at the Sokoto Branch. This included cash handling, cash disbursement, and maintaining cash in the banking vault.

Sokoto, Nigeria

In this role, I managed the Clearing & Sorting Unit at the Sokoto Branch. This involved overseeing the processing and sorting of cheques and clearing instruments to facilitate the seamless clearing of banking instruments..

Sokoto, Nigeria

During this period, I progressively advanced in my career, holding various supervisory roles at the Sokoto Branch. These roles involved overseeing different operational aspects and contributing to the efficient functioning of the branch.

Sokoto, Nigeria

As an Enumerator/Marketing Officer at the National Electric Power Authority from 2001 to 2004, my role encompassed a diverse range of responsibilities aimed at ensuring accurate billing, efficient marketing strategies, and overall customer satisfaction. Here is a summary of my job responsibilities during that period:I was responsible for conducting regular meter readings to ensure accurate billing for electricity consumption. This involved visiting residential and commercial properties within my designated area and recording the electricity consumption data for billing purposes.I ensured that electricity bills were promptly and completely distributed to all customers within my assigned area. Timely bill distribution was crucial to keep customers informed about their consumption and payment obligations.I identified target audiences and evaluated current market trends to gain insights into customer preferences and behaviour. This information helped in developing effective marketing strategies.I played a key role in developing marketing strategies to promote the services of the National Electric Power Authority. These strategies encompassed various channels, such as community engagement and customer outreach.As part of the marketing efforts, I prepared contractual proposals for potential clients or business partners. These proposals outlined the terms of engagement and services offered by the National Electric Power Authority.I worked towards achieving sales targets and contributed to the growth of the company's margins and profits through effective marketing and customer acquisition strategies.I ensured that all operations and services complied with established standards and specifications. Adherence to service level agreements was essential to maintain the company's reputation for reliability and quality service.

Sokoto, Nigeria

Master Of Banking And Finance - Mbf

Master Of Business Administration - Mba

Diploma In Computer Studies

Bachelor Of Science (Bsc), Management Studies