Supervising the recruiting team and reporting on its performanceReview CV'S and provide feedback to the recruitersResponsibilities include managing team productivity, mentoring, and nurturing team members.Client Management, Maintain/Follow up with clients, emails /calls communication

- Google my business account set up.- Social Media set up and moderation: Facebook, Instagram, LinkedIn, etc.- Cooperating with UX and UI Designers and other Designers for social media and for Creative materials.- Increase the brand awareness.- High quality keywords selection.- Google ad campaign set up.

- Managed outbound telemarketing campaigns and assessed sales leads for qualification.- Leveraged comprehensive product expertise and applied strategic funnel management techniques to achieve successful sales conversions.- Effectively engaged with customers, proficiently addressing objections to optimize sales workflows.- Developed effective Google Ad campaigns in collaboration with marketing professionals, consistently achieving and surpassing business objectives.- I played a key role in optimizing Google Ads by providing valuable insights on high-relevance keywords, targeted geographical areas, devices, and services.- Utilized data-centric methodologies, tailoring campaigns towards distinct demographics to optimize their efficacy.- Maximized productivity through the alignment of strategies with market demands, thereby ensuring the success of campaigns

- Facilitate the transmission of orders to sales representatives.- Create routine reports encompassing Zero Sales and Stoppage occurrences.- Optimized order processing to enhance precision and efficiency.- Enhancing order management processes for increased sales conversion rates.- Produced comprehensive reports aimed at identifying areas for sales improvement and enhancement.- Enhanced staff competencies via tailored training initiatives.- Exhibited advanced expertise in leveraging SAP and SalesBuz for streamlining operational processes and achieving optimization.

- Managed 12 customer care team members.- Handling escalations during the working day.- Assisting the team to achieve the required targeted KPIs.- Giving coaching sessions on a regular basis to improve the team’s performance.- Handling requests and issues for each and every team member (salary, Leaves…etc).- Handling requests and issues between team members and other departments and support functions.- Resolving the system and technical issues with the team members.- Enhanced team performance by a notable 25% during the Q1.

- Demonstrated exceptional call management and information provision, meeting diverse customer needs effectively.- Efficiently processed orders, generated sales leads, and ensured prompt responses to inquiries.- Consistently excelled in critical KPIs (Quality, AHT, NPS, ASAT, FTF) through Q1 and until 2021.- Maintained professionalism, fostering strong client relationships and compliance adherence.- Meticulously updated customer data, showcasing analytical skills and attention to detail.- Collaborated cross-departmentally, aiding in the achievement of weekly team objectives.- Leveraged expertise in CRM systems and data fulfillment for optimal productivity and quality.