Ibrahim Hamad Email & Phone Number

Dubai, United Arab Emirates

• Meeting potential clients to close deals, cover objections and sign contracts.• Help sales team up-sell or cross-sell.• Regular follow up to ensure installments are paid on time, as scheduled in signed payment plans.• Reporting to directors on daily basis with projections for the month, providing updates and action points to achieve targets.• Conducting business reviews with clients to ensure they are satisfied with the services.• Act as point of contact for complaints and escalate issues as appropriate.• Ensure clients adhere to contracts terms.• Collaborate with internal teams to address clients needs.

Dubai

• Reporting directly to CEO.• Auditing reports from branch managers.• Supervising work-flow to maintain satisfaction of clients.• Periodical auditing on all departments in branches.• Designing strategies to improve internal work-flow. • Recruiting and leading trainings.

Lebanon

• Maintaining compliance with assigned standards.• Monitoring performance and preparing statistical reports.• Collating and analyzing performance charts and data against defined parameters.• Reporting plans to senior management for better efficiency.

Syria

• Main point of contact for clients.• Supervising collections & recovery teams.• Preparing reports as assigned by clients.• Coordinating with internal departments for final reports.

Syria

• Handling all types of delinquency (collections & recovery).• Covering personal & business products.• Beating the targets assigned.• Self-analytical reports to improve performance.

Syria

• Face to face customer service.• Provide information to callers.• Direct people to correct destinations.• Deal with queries from the public and customers.• Ensures knowledge of staff movements in and out of organization.• Monitor visitor access and maintain security awareness.• General administrative and clerical support.• Prepare letters and documents.• Receive and sort mail and deliveries.• Schedule appointments.• Organize conference and meeting room bookings.• Maintain appointment diary.• Coordinate meetings and organize catering.

French Language And Literature

Bachelor'S Degree, English Language And Literature, General