Ibrahim Iskandar Email & Phone Number

Fairfax Virginia

Manage all aspects of a business including operations, finance, administrative paperwork, hiring, hands-on training, and leadership* Execute company policies, procedures, and programs* Oversee stock levels, order supplies* Handle customer inquiries, complaints, problem-solving* Make sure the store is always staffed* Conduct monthly team meetings to share feedback from employees* Maintain a fast, accurate service, positive guest relations, and ensure that products are consistent with the company’s quality standards* Keep the store clean, organized, and ensuring compliance with licensing, hygiene, health and safety department guidelines* Promote and market the business at every opportunity* Give employees clear directions and responsibilities at their work stations with follow-ups* Project weekly sale and labor costs to meet or exceed the target budget* Schedules are made based on peak and nonpeak hours and expected events* Create and implement plans to increase sales such as discounts at nonpeak times* Motivate, coach, guide my team to deliver positive customer service* Control Food/ labor cost and my bottom line P & L statement* Conduct weekly audits, review video cameras, look at voided transactions, overrides, employee timecards, and ensure employees are following company guideline and policies

Alexandria, Arlington

General Manager Position and daily activities are listed above in the current positionAssistant District Manager Activities* Hired and trained new assistant managers, assisted stores with trained employees, overseeing stores operation such as labor, schedule, food cost, cleanliness, stocking, and speed of service with the direction of the district manager* Helped build a new store from scratch, settled up new machines, trained employees and managers before they take over the new store* Helped write the manual for Burger 7 for standard procedures, that include but not limited to, on how to cook and prepare food through quality, quantity, and timing* Conducted contests on the best the Burger 7 restaurant based on cleanliness, labor, sale and food cost criteria* Nominated employee of the month through their performance* Conducted a store managers tour to all stores to learn from each other performance

Fairfax, Va

* Participated in conducting daily morning meetings to discuss daily goals, covering positions, responsibilities, and the theme of the week* Helped manage a team of department managers that include, coaching, motivating, delegating assignments and follow up* Handled all aspect of opening and closing procedures that include a variety of tasks such as, sale, service, coverage, set up events, cash, security, problem-solving* Ensured best customer service, set up merchandising, and replenishment process* Ensured all department managers have set up their layout, freight, pricing, and unit integrity* Helped exceed sale target by having all items available, signed and well presented* Helped lower shrink % by verifying deliveries, reducing damage, shoplifting (internal and external) and by practice EYE HI and help

Washington Dc

* Managed entire store level of operations that include, finance, administration, paperwork, budgets, hiring, training, evaluating, work schedules and lead by example* Monitored and reviewed the daily voids, cash control, refunds, and financial analysis report to reduce mistakes and shrink* Ensured excellent customer service and resolved problems at the store level* Consistently recognized the accomplishments of associates and their positive performances through there good customer service* Reviewed the weekly ad to ensure the availability of enough quantity on hand for each item from the distribution center and vendorsACCOMPLISHMENTS AT CVS* Achieved 24.03 % of Managing Control Profit for the year 2008* Reduced part-time staff turnover by 30 % resulting in sufficient floor coverage to properly service customer* Beat out Payroll by 6.2 % and sale by 22.8 % VS the year 2007* Directed loss prevention initiatives and successfully reduced the shrink from 4.8 % in 2007 to 2.9 % in 2008* Successfully trained three shift supervisors to became assistant managers

Fairfax Va

* As a manager on duty, I managed a team of thirteen department managers by coaching, motivating, delegating, assisting, and mentoring. And I led by examples* Ensured best customer service, set up all merchandising, and replenishment processes* Ensured all department managers had their layouts set up, freight is out of sock room, pricing, and on hand unit integrity* Helped exceed sale target by having all items available and signed* Helped lower shrink % by verifying delivery, reducing damage, and shoplifting incident of (internal and external)

Saudi Arabia

* Successfully supervised a team of professional salesmen that specialized in wholesales, supermarkets, restaurants, pharmacies, and retail clients* Created and updated files for every customer that included rebate program,setup gondola, sampling, and create a call cycle for each salesman to follow up with their customers* Successfully achieved an average of 23% sales increase compared to each previous yearSPECIAL PROJECT AT NAPCOEstablished retail merchandising department. Activities include:* Established the System and performed hiring, training, and supervising* Set up visit schedules for every merchandiser to ensure coverage of all outlets* Set up an incentive plan to customers and employees to increase sales and promote new items* Rented a space to set up our merchandises as part of a rebate program* Set-up dates and places for sampling in the outlet* Increased sales by 17 % due to the merchandising display and sampling