Ibrahim Jalloh Email and Phone Number

Odebrecht Construction International Incorporated LiberiaIT Assistant / Helpdesk Support 2011 – Present.Responsible for taking all first line issues relating to Desktops, laptops, and peripherals. Supporting over 200 users, and on average responding to 20 IT calls a day.Duties.• Install computers and peripherals and migrated information onto new PC’s.• Setup and configure new software and hardware.• Configuring and managing backup and restore procedures.• Maintaining a wide range of computer hardware and software programmes.• Provide troubleshooting and configuration support for client desktops, laptops and networking environment.• Diagnose and resolve network issues, verifying IP addresses for network connectivity.• Responsible for monitoring and servicing of computers and printers; cleanup and replacing depleted supplies.• Control mapping of the network, knowing where devices are connected on switches.