Essential Duties and Responsibilities:Under the general direction of the Front Office Manager, and within the limits of established InterContinental Hotels Group and local policies and procedures, oversees and directs all aspects of the Bell service operations. As a team member, continually strives to deliver the highest quality of service to customers, whilst adhering to all legal rules, regulations, and guidelines of the hotel. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. • Supervise and direct Concierge activities and Bell Staff • Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail• Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests• Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits• Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management• Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures• Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficientlyKey Competencies Drive For Results & Key Tasks:
Listed skills include Pre Opening, Hotels, Resorts, Front Office, and 44 others.