Ibrahim Kamel Email & Phone Number

Egypt

Under the general direction of the Front Office Manager, and within the limits of established InterContinental Hotels Group and local policies and procedures, oversees and directs all aspects of the Bell service operations. As a team member, continually strives to deliver the highest quality of service to customers, whilst adhering to all legal rules, regulations, and guidelines of the hotel. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team… Show more Under the general direction of the Front Office Manager, and within the limits of established InterContinental Hotels Group and local policies and procedures, oversees and directs all aspects of the Bell service operations. As a team member, continually strives to deliver the highest quality of service to customers, whilst adhering to all legal rules, regulations, and guidelines of the hotel. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. Show less

Egypt

*** Airport Fields and Hotels Concierge with over 14 years of extensive experience & pre-opening Hotels.Essential Duties and Responsibilities:•Meets and greets arriving hotel guests at the airport.•Coordinates and handles guest transportation from the airport to the hotel.•Assists guests with luggage handling and loading.•Attends guest's needs, queries and requests at the airport.•Helps and assists in recovering any lost luggage should such an instance… Show more *** Airport Fields and Hotels Concierge with over 14 years of extensive experience & pre-opening Hotels.Essential Duties and Responsibilities:•Meets and greets arriving hotel guests at the airport.•Coordinates and handles guest transportation from the airport to the hotel.•Assists guests with luggage handling and loading.•Attends guest's needs, queries and requests at the airport.•Helps and assists in recovering any lost luggage should such an instance occur.•Assists departing hotel guests with flight check-in and luggage handling.•Approaches arriving travelers and encourages them to stay at an IHG hotel.•Promotes in-house services and facilities efficiently.•Answers all queries regarding room rates and discounts if applicable.•Updates airline arrival times and plans for any delays or diversions.•Coordinates with reservations and front office manager in order to ensure that rooms are available for sale.•Promotes and maintains good relations with airlines desk, customs, immigration and other airport personnel.•Complies with hotel's health, safety and hygiene policy. Show less

Egypt

• Direct investigations to verify and resolve Guest complaints.• Serve as contact persons for all workers within assigned territories.• Analyze expenditures and other financial information in order to develop plans, policies, and budgets for increasing profits and improving services.• Direct procurement processes, including equipment research and testing, vendor contracts, and requisitions approval.• Manage carrier relationships and planning function to ensure timely deliveries… Show more • Direct investigations to verify and resolve Guest complaints.• Serve as contact persons for all workers within assigned territories.• Analyze expenditures and other financial information in order to develop plans, policies, and budgets for increasing profits and improving services.• Direct procurement processes, including equipment research and testing, vendor contracts, and requisitions approval.• Manage carrier relationships and planning function to ensure timely deliveries to stores while ensuring cube utilization; manage inbound deliveries to ensure on time, on cycle and lead time; manage inbound deliveries to ensure product is available for delivery to stores; manage outbound to minimize expedites; communicate daily with carriers to ensure on time compliance.• Manage cost of transportation; manage cost; support overall financial goals; fully utilize transportation assets to reduce freight costs whenever possible• Drive Customer Service; develop customer service team; manage customer service associates and store concerns from phone calls.• Financial and Operations Metrics development and reporting.• Handling the hotline transportation telephone• Arranging the daily transportation schedule• Responsible for safe transfer of guests from all determined locations• Create guest satisfaction through a pleasing personality and effective communication skills• Maintain good knowledge of the city routes locations and hotel facilities• Maintain knowledge of flight timings and assist guest in handling and loading baggage whenever required• Do utmost to learn names of guests, especially repeat and long staying guests remaining alert to situations to offer assistance• Maintain detailed knowledge of facilities and services of the hotel and use this knowledge to promote the hotel to guests• Responsible for the upkeep and cleanliness of the car used for guest transfer and assist with maintaining vehicles to hotel presentation standards Show less

License Of Art, Social Science, Good

socail

Good

Activities and Societies: Fotball